Esela Banuelos
Paramount,CA
Summary
Dedicated and meticulous candidate with over 20 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Overview
21
21
years of professional experience
Work History
Medical Office Manager
Grant R. Masaoka, MD Pediatrics
Anaheim, CA
04.2003 - Current
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Recruited qualified candidates for open positions within the practice when necessary.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
Medical Biller and Coder
Grant R. Masaoka, MD Pediatrics
Anaheim, CA
04.2003 - Current
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Verified accuracy of patient information and insurance data in billing system.
- Submitted claims to insurance companies electronically or by mail.
- Assisted with the development of departmental policies related to charge capture processes and coding practices.
- Provided customer service support to patients regarding billing inquiries.
- Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Ensured timely filing of all claims within established guidelines.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
Medical Assistant
Grant R. Masaoka, MD Pediatrics
Anaheim, CA
04.2003 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Education
Certificate - Medical Assisting
Southeast R.O.P Vocational
Cerritos, CASkills
- Reception Management
- Conflict Resolution
- Attention to Detail
- Staff Scheduling
Languages
Spanish
Professional
Timeline
Medical Office Manager
Grant R. Masaoka, MD Pediatrics
04.2003 - Current
Medical Biller and Coder
Grant R. Masaoka, MD Pediatrics
04.2003 - Current
Medical Assistant
Grant R. Masaoka, MD Pediatrics
04.2003 - Current
Certificate - Medical Assisting
Southeast R.O.P Vocational
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