Eselsi Bueno
Bell Gardens,CA
Summary
Dedicated and detail-oriented Program Manager with a proven track record of successfully managing and executing non-profit programs. Skilled in coordinating team efforts, identifying and resolving project discrepancies, and ensuring the timely achievement of program goals. Experienced in overseeing the smooth operation of various youth and adult programs. Adept at maintaining high standards of quality, efficiency, and program effectiveness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Manager
PVJOBS
08.2021 - Current
- Maintained accurate records and documentation for all projects, facilitating seamless reporting and evaluation processes.
- Developed and implemented strategies to streamline office operations.
- Assisted in the development of comprehensive project plans, ensuring timely completion of tasks and deliverables.
- Delivered high-quality presentations to diverse audiences, increasing understanding of program objectives while showcasing accomplishments.
- Developed strong relationships with external partners, optimizing opportunities for collaboration and resource sharing.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Supported team members in achieving project goals, fostering effective collaboration and communication.
- Managed budgets responsibly by tracking expenses closely, allocating resources efficiently to maximize impact on program goals.
- Trained and supervised employees on office policies and procedures.
- Worked effectively in fast-paced environments.
- Conducted community workshops to promote different programs and educate public on available services.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Conducted outreach activities to engage local stakeholders in programs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored program performance and outcomes for successful delivery of services.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Activity Coordinator
Social Vocational Services
11.2017 - 08.2021
- Deliver vocational and life skills training to empower individuals with developmental disabilities
- Developed weekly and monthly activity schedules and plans
- Contributed to client planning by participating in assessments, developing service plan goals and maintaining progress notes.
- Maintained and ordered supplies for activities.
- Enhanced client engagement by incorporating interactive games and team-building exercises in activity programs.
- Improved clients'' networking abilities with personalized coaching on professional communication techniques and etiquette.
Lead First Impression Specialist
Central Drugs Compounding Pharmacy
04.2016 - 04.2017
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Promoted health awareness among customers through participation in community outreach events like flu shot clinics or wellness fairs.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Greeted customers at counter and provided excellent customer service.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ07.2022
HS Diploma -
Pioneer High School
06.2015
Skills
- Problem-Solving
- Budget Planning
- Filing and data archiving
- Project Planning
- Support Services
- Administrative Support
- First Aid/CPR
- Critical Thinking
- Flexible and Adaptable
- Multitasking
- Case Management Tracking
- Program Development
- Relationship Building
- Resource Management
- Staff Oversight
- Client Advocacy
- Recruitment
- Community Resources
- Crisis Intervention
- Client Needs Assessments
- Community Outreach
- Performance Tracking
Certification
- Certified Motivational Interviewing Training, PVJOBS
- CPR Certified
Languages
Spanish
Professional Working
Timeline
Program Manager
PVJOBS
08.2021 - Current
Activity Coordinator
Social Vocational Services
11.2017 - 08.2021
Lead First Impression Specialist
Central Drugs Compounding Pharmacy
04.2016 - 04.2017
Bachelor of Arts - Business Administration
Arizona State University
HS Diploma -
Pioneer High School
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