Esenia Rodriguez
Ypsilanti,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Server and Bartender
California Pizza Kitchen
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Fine Dining Server
Weber's Restaurant & Boutique Hotel
10.2024 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Suggested wine pairings to go with specific menu items.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Main Night Shift Lead Bartender
Goodtimes Sports Bar and Eatery
03.2020 - 10.2024
- Observed each team member to carry out duties and provided constructive criticism.
- Upheld federal safety standards and environmental disposal protocols.
- Maintained stock of products and ordered new products when stock was running low.
- Assisted customers with complaints, questions, and concerns.
- Made sure that products were produced on time and are of good quality.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Education
GED -
Tinkham Alternative
01-2012
Skills
- Bottle service
- Table setting
- Event support
- Wine pairings
- Exceptional customer service
- Upselling skills
- Adaptive learning
- Flexible schedule
- Station stocking
- Staff training
- POS system operations
- Menu memorization
Timeline
Fine Dining Server
Weber's Restaurant & Boutique Hotel
10.2024 - Current
Server and Bartender
California Pizza Kitchen
09.2024 - Current
Main Night Shift Lead Bartender
Goodtimes Sports Bar and Eatery
03.2020 - 10.2024
GED -
Tinkham Alternative
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