Esen Nas Kizy
Shelby
Summary
Dynamic Office Manager with a proven track record at Algonac Family Practice, excelling in facility management and staff training. Successfully established efficient filing systems and prioritized team goals, enhancing operational performance.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
19
19
years of professional experience
Work History
Office Manager
Algonac Family Practice
09.2016 - 12.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established team priorities, maintained schedules and monitored performance.
- Created organized filing system to manage department documents.
- Consulted with healthcare professionals on business decisions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Go over payroll and ensure employees receive their correct salaries every two weeks .
Customer Service
JP Morgan Chase
03.2009 - 08.2011
- Provided outstanding customer service.
- Managed restaurant scheduling, foodservice and customer service.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Managed customer service inquiries and complaints for customer satisfaction.
- Monitored banking associates for customer service.
- Met customer service goals and exceeded customer expectations.
Head Teller
JPMorgan Chase
06.2008 - 03.2009
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Investigated and promptly resolved issues with patron accounts.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Student Computer Lab Assistant
Walsh College
04.2003 - 04.2005
- Assisted users with general computing tasks.
- Administrated computer lab.
- Worked independently without supervision.
- Solved networking issues.
- Maintained 152 PC labs including hardware,software, and networking.
- Supported technical helpdesk.
- Helped students with a wide range of applications.
Education
Bachelor of Science - Economics
Kocaeli University
Izmit, Turkiye06-2000
Skills
- Facility management
- Customer service
- Scheduling coordination
- Staff training
- Office administration
Languages
Turkish
Native or Bilingual
Timeline
Office Manager
Algonac Family Practice
09.2016 - 12.2021
Customer Service
JP Morgan Chase
03.2009 - 08.2011
Head Teller
JPMorgan Chase
06.2008 - 03.2009
Student Computer Lab Assistant
Walsh College
04.2003 - 04.2005
Bachelor of Science - Economics
Kocaeli University
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