Esequiel Martinez
Corpus Christi,TX
Summary
Dynamic Service Supervisor II at Halliburton Energy Services with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in complaint handling and critical thinking, I successfully implemented process improvements that reduced downtime and mentored teams, fostering a culture of safety and excellence.
Experienced with overseeing service operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.
Service professional with strong background in managing service teams and operations. Known for effective problem-solving and improving service processes. Focuses on team collaboration and delivering consistent results, adaptable to changing needs. Skilled in conflict resolution and operational efficiency.
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Service Supervisor II
Halliburton Energy Services
10.2015 - Current
- Supervised daily operations, ensuring adherence to safety regulations and quality standards.
- Trained and mentored team members on equipment usage and best practices.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Coordinated scheduling of personnel and equipment for optimal resource allocation.
- Collaborated with cross-functional teams to resolve operational challenges effectively.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Completed bi-weekly payroll for 25 employees.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Interceded between employees during arguments and diffused tense situations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Senior Production Operator
Rem Torque
Alice, TX
02.2002 - 10.2015
- Operated and maintained production machinery, ensuring optimal performance and safety compliance.
- Supervised production workflows, mentoring junior operators to enhance team efficiency and skill development.
- Conducted quality control inspections to ensure adherence to product specifications and company standards.
- Collaborated with cross-functional teams to troubleshoot equipment issues and streamline operations.
- Trained new employees on operational protocols, emphasizing safety practices and equipment handling.
- Loaded supplies into machines by hand or by hoist.
- Increased product quality by performing regular equipment maintenance and calibrations.
- Ensured safety compliance by conducting regular inspections, leading safety meetings, and maintaining proper documentation.
- Trained new operators on standard operating procedures, resulting in reduced training time and improved performance.
- Conducted sample testing at various stages throughout manufacturing process to ensure adherence to established product specifications and quality standards.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Organized work to meet demanding production goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
Education
High School Diploma -
Robstown High School
Robstown, TX05-1995
Skills
- Complaint handling
- Task delegation
- Service order flow
- Emotional intelligence
- Management experience
- Supervisory role experience
- Microsoft outlook
- Critical thinking
- Multitasking and organization
- Microsoft Excel
- Problem-solving
- Decision-making
- Outstanding prioritization skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
- Promoted to Service Specialist after 2 years with the company.
Certification
- Certified Service Specialist, Service Supervisor I, Service Supervisor II -Halliburton Energy Service - 15 years.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Supervisor II
Halliburton Energy Services
10.2015 - Current
Senior Production Operator
Rem Torque
02.2002 - 10.2015
High School Diploma -
Robstown High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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