Eseta Love
McDonough,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
25
25
years of professional experience
Work History
Regional Manager
Surge Staffing
09.2017 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Supervised various locations, enforcing high-quality standards of operation.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Household Manager/ Student
Self-employeed
04.2011 - 09.2017
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 5 members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
Customer Service Sales Representative
Verizon Wireless
09.2009 - 04.2011
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Customer Service Representative
Sterling Reference Laboratories
04.2007 - 09.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Vault Cashier
Emerald Queen Casino And Hotel
01.2005 - 01.2006
- Contributed to audit preparedness by maintaining detailed records of all transactions and documentation.
- Enhanced customer satisfaction by ensuring accurate and timely handling of vault transactions.
- Assisted in training new hires on proper procedures, leading to increased retention rates among staff members.
- Ensured compliance with federal regulations regarding the handling, storage, and transportation of currency within the organization.
- Maintained a secure and organized work environment for efficient cash handling and management.
- Demonstrated an exceptional level of accuracy in balancing large sums of money daily without error or discrepancy.
Teller
Checkmate
04.2002 - 12.2004
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Cross-sold credit cards, loans and other bank products.
Logistics Administrative Assistant
USAFR 63rd Airlift Squadron
08.1999 - 08.2001
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Created reports to provide insights into logistics operations and performance.
- Supported management in strategic decision-making by providing accurate information on inventory levels, shipping costs, and delivery timelines.
- Increased overall operational efficiency by continually refining standard operating procedures to align with evolving business needs.
- Maintained accurate processing and maintenance of leave requests, personnel evaluations, promotions, and miscellaneous administrative functions in support of the Logistics office.
- Streamlined logistics operations by implementing efficient administrative processes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Bachelor In Science - Human Resources Management-Minor Business Admin.
University of Maryland Global Campus
Hyattsville, MD01.2017
High School Diploma - General Studies
Washington High School
Tacoma06.1998
Skills
- Business development and planning
- Human resources management
- Workforce, leadership, and team development
- Financial management and payroll
- Collaborative team work and development
- Customer service
- Recruiting and onboard processes
- Policy and procedure implementation
- Employment law and risk management
- Reliability
- Verbal and written communications
- Adaptability and flexibility
- Employee engagement strategies
- Coaching and mentoring
- Analytical thinking
- Human resource management software HRMS
- Conflict resolution
- Diversity and inclusion
- Benefits and compensation management
Timeline
Regional Manager
Surge Staffing
09.2017 - Current
Household Manager/ Student
Self-employeed
04.2011 - 09.2017
Customer Service Sales Representative
Verizon Wireless
09.2009 - 04.2011
Customer Service Representative
Sterling Reference Laboratories
04.2007 - 09.2009
Vault Cashier
Emerald Queen Casino And Hotel
01.2005 - 01.2006
Teller
Checkmate
04.2002 - 12.2004
Logistics Administrative Assistant
USAFR 63rd Airlift Squadron
08.1999 - 08.2001
Bachelor In Science - Human Resources Management-Minor Business Admin.
University of Maryland Global Campus
High School Diploma - General Studies
Washington High School
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