Summary
Overview
Work History
Education
Skills
Accomplishments
Meritorious Advancement to E4
Timeline
Generic

Esha Johnson

Jacksonville

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience

Work History

Aviation Electrician

United States Navy, USN
07.2022 - Current
  • Reduced maintenance downtime by efficiently diagnosing and resolving complex electrical issues.
  • Ensured accurate inventory management by maintaining detailed records of parts usage and ordering necessary supplies as needed.
  • Demonstrated commitment to professional growth by pursuing relevant certifications and actively participating in industry seminars and workshops.
  • Assisted engineers in designing custom electrical modifications for specialized aircraft applications, resulting in increased operational capabilities.
  • Provided exceptional support during emergency situations, quickly identifying and addressing critical electrical malfunctions under pressure.
  • Supported continuous improvement initiatives by recommending updates to existing maintenance procedures based on industry best practices.
  • Improved aircraft performance by installing, adjusting, and testing advanced avionic equipment.

Secretary/Office Manager

Legionnaire Pest Control
01.2010 - 03.2022
  • Answer telephones and give information to callers, take messages, or confirm appointments for clients and customers
  • Make copies of correspondence and other printed material
  • Maintained daily report documents, memos and invoices.
  • Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Operate office machines such as fax, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
  • Operate electronic mail systems and coordinate the flow of information both internally and with other organizations
  • Take dictation in shorthand by machine and transcribe information
  • Collect and disburse funds from customers and clients, keep records of collections and disbursements
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

UberEATS Driver

Uber Technologies Inc.
02.2019 - 02.2022
  • Complete on-time deliveries by choosing the best most efficient routes
  • Quickly and accurately respond to requests on short notice
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.

Cocktail Waitress

Hard Rock Casino
02.2018 - 01.2019
  • Served chilled alcoholic and non-alcoholic beverages to customers
  • Verified the Id presented by the customer to check his/her drinking age.
  • Collected use glasses and bottles from the tables
  • Maintained clean and safe work area
  • Provides timely cocktail service in a friendly and courteous manner
  • Initiates and engages in conversation with all guests in a professional and friendly manner
  • Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
  • Communicates with management to rectify any and all customer needs, comments or incidents

Bartender, Server, Cook

SharpShooters
03.2014 - 01.2016
  • Maintain a guest-centric and professional attitude and demeanor at all times.
  • Maintain proper set-up of the bar on a daily basis, including the stocking of alcohol, fruits, and vegetables.
  • Make, garnish, and serve drinks and food to guests following established guidelines and policies.
  • Greet and interact with guests in a prompt, friendly, and professional manner.
  • Operate point-of-sale system for ringing guest orders according to cash, credit card, and loyalty processing procedures.
  • Responsible for final reconciliation of all bar transactions during your shift.
  • Maintain cleanliness of the bar and surrounding areas.
  • Comply with state and federal liquor laws through age verification that and termination of alcohol consumption of seemingly intoxicated individuals.
  • Operate TVs, music, and security systems; assist guests with gaming systems and billiard tables

Seasonal Amazon.com Warehouse Associate Picker/Packer

Integrity Staffing Solutions
10.2008 - 12.2008
  • Receive products using radio frequency scanners
  • Pick customer orders on all levels of a multi-level mezzanine
  • Pack and ship customer orders

Server

Denny’s
02.2006 - 10.2008
  • Greet all guests and take beverage and food orders in a prompt and professional manner
  • Prepare food and beverages for service and present food according to established health and presentation standards
  • Clear and clean tables in a prompt and efficient manner
  • Perform side-work and other opening and closing duties as required
  • Receive guest payments and process transactions using a computerized cash register system

Stock/Sales Associate

Dollar Tree
11.2007 - 01.2008
  • Maintain and restock inventory
  • Implement customer service
  • Operate computerized cash register system
  • Train new employees
  • Light maintenance

Education

Highschool -

Christiana Highschool
Newark, DE
01.2008

Associate of Applied Science - General Studies

UMGC
Online
01-2027

Skills

  • Technical software skills
  • Effective communication
  • Skilled at managing multiple tasks
  • Task prioritization expertise
  • Strong organizational skills
  • Experienced in technical competencies
  • Strong relationship-building abilities
  • Effective issue resolution skills
  • Consistent reliability
  • Proficient in managing tight deadlines
  • Strategic leadership
  • Responsive to new challenges

Accomplishments

United States Navy
Seaman (E-3), Promoted to Petty Officer Third Class (E-4) – Meritorious Advancement
Date of Advancement: [May, 2024]
Command: VR-62

  • Earned meritorious advancement to E-4 in recognition of superior job performance, leadership capabilities, and consistent demonstration of Navy core values.
  • Handpicked by command leadership for early promotion ahead of peers due to exceptional technical proficiency, initiative, and mission support.
  • Took on increased responsibilities including training junior Sailors, managing work center tasks, and ensuring adherence to safety and operational standards.
  • Maintained exemplary military bearing and professionalism, directly contributing to unit success and operational readiness.



United States Navy
Petty Officer Third Class (E-4), Promoted to Petty Officer Second Class (E-5) – Meritorious Advancement
Date of Advancement: [March, 2025]
Command: VR-62

  • Selected for meritorious advancement to E-5 based on exceptional leadership, technical expertise, and superior performance well above paygrade.
  • Recognized by command leadership for initiative, reliability, and exemplary commitment to mission success and Sailor development.
  • Served as a role model and mentor to junior personnel; took charge of divisional tasks, training programs, and operational readiness efforts.
  • Maintained a high standard of professionalism, contributing to improved team cohesion, efficiency, and command effectiveness.
  • Trusted with responsibilities typically assigned to higher-ranking personnel, demonstrating readiness for increased leadership roles.

Meritorious Advancement to E4

United States Navy
Seaman (E-3), Promoted to Petty Officer Third Class (E-4) – Meritorious Advancement
Date of Advancement: [May, 2024]
Command: [Your Unit/Command Name]

  • Earned meritorious advancement to E-4 in recognition of superior job performance, leadership capabilities, and consistent demonstration of Navy core values.
  • Handpicked by command leadership for early promotion ahead of peers due to exceptional technical proficiency, initiative, and mission support.
  • Took on increased responsibilities including training junior Sailors, managing work center tasks, and ensuring adherence to safety and operational standards.
  • Maintained exemplary military bearing and professionalism, directly contributing to unit success and operational readiness.

Timeline

Aviation Electrician

United States Navy, USN
07.2022 - Current

UberEATS Driver

Uber Technologies Inc.
02.2019 - 02.2022

Cocktail Waitress

Hard Rock Casino
02.2018 - 01.2019

Bartender, Server, Cook

SharpShooters
03.2014 - 01.2016

Secretary/Office Manager

Legionnaire Pest Control
01.2010 - 03.2022

Seasonal Amazon.com Warehouse Associate Picker/Packer

Integrity Staffing Solutions
10.2008 - 12.2008

Stock/Sales Associate

Dollar Tree
11.2007 - 01.2008

Server

Denny’s
02.2006 - 10.2008

Highschool -

Christiana Highschool

Associate of Applied Science - General Studies

UMGC

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