Hi, I’m
Esha Paradkar
Plano,TX
Summary
Experienced Engineer with over 10 years of experience and problem-solver with extensive understanding of high availability architecture and concepts. Complex problem-solver with analytical and driven mindset. Well-qualified support professional with positive and friendly demeanor. Purpose-driven professional with capacity to be strong team player plus work effectively independently
Overview
11
years of professional experience
1
Certification
Work History
Tech Mahindra Americas Inc. (Client - AT&T)
DevOps Engineer
10.2022 - Current
Job overview
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
- Provided ongoing support for troubleshooting complex issues related to deployment and maintenance of Azure resources.
- Streamlined deployment processes through Azure DevOps pipelines, reducing time to production and increasing efficiency.
- Designed and deployed secure virtual networks within Azure, enhancing connectivity between resources while maintaining security standards.
- Automated manual tasks through scripting languages such as Shell, boosting team productivity levels.
- Worked with developers to integrate resources within projects using Azure and Azure DevOps.
- Provided 2nd and 3rd-level technical support and troubleshooting to clients.
- Troubleshoot complex issues within Azure environment, delivering timely resolutions to minimize downtime and maintain optimal performance levels.
- Collaborated with cross-functional teams to design, develop, and launch scalable cloud solutions on Azure platform.
- Proficient in AWS services, including S3, EC2, IAM, ECS, Cloud Watch, VPC, and SG.
Tech Mahindra Americas (Client - Microsoft)
Cloud Migration and Delivery Analyst
05.2020 - 09.2022
Job overview
- Improved delivery timeframes for cloud migration projects through effective communication and monitoring of project milestones.
- Conducted thorough assessments of client infrastructure, enabling seamless transitions to cloud environment.
- Collaborated with cross-functional teams to design, develop, and launch scalable cloud solutions on Azure platform.
- Performed root cause analysis and implemented corrective actions.
- Enhanced client satisfaction by providing prompt resolution to any cloud migration-related issues.
- Collaborated with cross-functional teams to drive optimal results during the cloud migration process.
- Coordinated efforts between technical teams, vendors, and stakeholders to ensure the smooth execution of all tasks involved in the end-to-end migration process.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Established strong relationships with clients through consistent communication and status updates throughout each project engagement.
- Provided engineering support during migration cut-off and commissioning phases of cloud onboarding, ensuring seamless integration into current processes.
- Migrated 15+ legacy applications to Azure cloud platform, resulting in increased flexibility and reduced operational costs.
Tech Mahindra Americas (Client: AT&T)
Infrastructure Support Analyst
05.2018 - 04.2020
Job overview
- Enhanced system performance by implementing infrastructure upgrades and maintenance tasks.
- Augmented overall system stability by performing thorough root cause analysis on reoccurring issues and implementing long-term solutions.
- Reduced downtime during deployments through careful planning and communication with stakeholders.
- Assisted end-users in resolving technical issues, providing timely support and clear communication.
- Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issue resolution steps.
- Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
- Streamlined deployment processes by identifying inefficiencies and implementing effective solutions.
- Delivered training sessions to team members on various aspects of infrastructure support, enhancing their skills and expertise.
- Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
Tech Mahindra (Client: AT&T)
Production Support Analyst
05.2013 - 05.2018
Job overview
- Reduced downtime with proactive monitoring, troubleshooting, and maintenance of production systems.
- Managed change requests efficiently to minimize disruptions to ongoing production processes while maintaining high-quality standards.
- Implemented regular backup procedures as well as disaster recovery plans ensuring minimal loss during unexpected events.
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Worked closely with test, development, and requirements team members to analyze, investigate, and resolve common issues.
- Developed comprehensive documentation to support knowledge transfer among team members, reducing reliance on specific individuals.
- Communicate with stakeholders to provide status updates on issues and resolutions.
- Provided guidance and mentorship to junior team members, fostering a collaborative and supportive work environment.
Education
Yeshwantrao Chavan College of Engineering, Nagpur, India
Bachelor of Engineering from Electronics
06.2012
Skills
- Azure Cloud
- Terraform
- Kubernetes
- Docker
- SQL
- Linux
- Shell Scripting
- GIT
- Jenkins
- JIRA
- AWS
- Splunk
- Strong analytical skills
- Problem-solving aptitude
- Effective Communication
Certification
- Red Hat Certified System Administrator
- Microsoft Certified Azure Administrator
- ITIL foundation certificate in ITSM
- Microsoft Certified Azure Fundamentals
Timeline
DevOps Engineer
Tech Mahindra Americas Inc. (Client - AT&T)
10.2022 - Current
Cloud Migration and Delivery Analyst
Tech Mahindra Americas (Client - Microsoft)
05.2020 - 09.2022
Infrastructure Support Analyst
Tech Mahindra Americas (Client: AT&T)
05.2018 - 04.2020
Production Support Analyst
Tech Mahindra (Client: AT&T)
05.2013 - 05.2018
Yeshwantrao Chavan College of Engineering
Bachelor of Engineering from Electronics
- Red Hat Certified System Administrator
- Microsoft Certified Azure Administrator
- ITIL foundation certificate in ITSM
- Microsoft Certified Azure Fundamentals
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