ESHA PATEL
Naperville,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ASST. GENERAL MANAGER
SLEEP INN NAPERVILLE
07.2020 - Current
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee evaluations, and contract details.
- Motivated, trained, and disciplined employees to maximize performance.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Front Desk Associate
Comfort Suites Hotel
12.2021 - 02.2023
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
Front Desk Customer Service Representative
COMFORT INN ANSD SUITES
07.2020 - 02.2022
- Greeted and verified members and guests upon entry to optimize security.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
CUSTOMER SERVICE MANAGAR
WALMART, INC
08.2019 - 09.2020
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
Education
Bachelor of Science - PRE NURSING
College of DuPage
Glen Ellyn, IL01.2023
Bachelor of Science - CERTIFIED NURSING ASST
ENVANA HEALTH CARE
Naperville, IL11.2018
Bachelor of Science - PHLEBOTOMY
CHICAGO SCHOOL OF PHLEBOTOMY
Naperville, IL09.2018
Bachelor of Science - Business Administration And Management
M S UNIVERSITY
INDIA 05.2016
Skills
- AS9100 Management System
- Corrective Actions
- Budget Controls
- Procedural Optimization
- Employee Discipline
- Closing Tactics and Contract Negotiations
- Team Leadership Expertise
- Sales Techniques
Certification
1) PHLEBOTOMY
2) CERTIFIED NURSING ASST.
3) CHOICE HOTELS CERTIFICATES
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Punjabi
Professional Working
Marathi
Professional Working
Timeline
Front Desk Associate
Comfort Suites Hotel
12.2021 - 02.2023
ASST. GENERAL MANAGER
SLEEP INN NAPERVILLE
07.2020 - Current
Front Desk Customer Service Representative
COMFORT INN ANSD SUITES
07.2020 - 02.2022
CUSTOMER SERVICE MANAGAR
WALMART, INC
08.2019 - 09.2020
Bachelor of Science - PRE NURSING
College of DuPage
Bachelor of Science - CERTIFIED NURSING ASST
ENVANA HEALTH CARE
Bachelor of Science - PHLEBOTOMY
CHICAGO SCHOOL OF PHLEBOTOMY
Bachelor of Science - Business Administration And Management
M S UNIVERSITY
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