Esha Thakur
Denton,TX
Summary
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Financial Officer
WeMakeScholars
, India
02.2023 - 12.2023
- Interacting with student inbound inquiries who are looking for education loans to study abroad and guiding them end-to-end
- Establishing and maintaining collaborative relationships with our esteemed banking partners(SBI, Bank of Baroda, ICICI, Axis Bank, etc.)with the primary objective of facilitating and supporting students in securing their education loan approvals
- Evaluating student profiles comprehensively to ascertain their specific educational financing needs, and subsequently offering tailored financial solutions in alignment with their requirements
- Coordinating with the student & the lender at every step in the process, until their loan gets sanctioned
Customer Service Intern
Amazon Development Center
Hyderabad, IN
09.2022 - 01.2023
- Demonstrated problem-solving skills and flexibility by leading in resolving customer inquiries, assisting with refunds for unsatisfactory Amazon products, and leveraging analytical problem-solving to maintain the lowest Average Handling Time (AHT) among interns. Contributed to performance management by consistently lifting customer satisfaction metrics
Campus Ambassador
MyCaptain
, India
03.2022 - 05.2022
- Persuaded the students to opt for the courses which are vital for their career
- Planned and Coordinated Marketing Campaign
- Analysed the marketing activity reports and key performance indicators for future improvements
- Utilized various social media platforms to promote benefits of MyCaptain courses
- Organized various events like seminars and workshops to acquaint the students about the courses
Marketing Intern
PrepBox
02.2021 - 05.2021
- Collaborated in the execution of marketing campaigns, promotions, and events to enhance brand visibility, attract new customers and retain existing ones
- Assisted in market research initiatives, contributing insights into consumer preferences and industry trends
- Contributed to the development and implementation of targeted lead generation strategies, resulting in increased qualified leads
- Assumed responsibility for monitoring and responding to customer inquiries, enhancing overall customer satisfaction and loyalty
Education
M.S - Business Analytics
University of North Texas
true12.2025
Bachelor of Business Administration - Finance
Aurora Degree & PG College
India09.2022
Core Competencies
- Project Management | Reporting and data visualization | Teamwork Customer service | Critical thinking | Communication | Team Leadership | Problem solving | Good presentation skills | Management skills | Attention to Detail
Technical Skills
- ML & Statistics: Predictive Modeling, Time Series Analysis, Regression Analysis, Decision Trees, Bayesian Methods, Hypothesis Testing, Descriptive Statistics, Correlations, Exploratory Data Analysis, Statistical Techniques, Statistical Methods.
- Tools & Languages: Python (NumPy, pandas, matplotlib), R, SQL, Matplotlib, Pyplot, SAS Enterprise Miner, MySQL, Tableau, Excel, SAS Studio, Git, Microsoft Azure, Google Collab, Jupyter Lab.
- Database Management Systems: MySQL, Snowflake, Database Technologies (SQL, NoSQL).
Certification
- Introduction to R
- Introduction to Python
- Introduction to SQL
- NoSQL Concepts
- Intermediate SQL
- Introduction to SQL Server
Timeline
Financial Officer
WeMakeScholars
02.2023 - 12.2023
Customer Service Intern
Amazon Development Center
09.2022 - 01.2023
Campus Ambassador
MyCaptain
03.2022 - 05.2022
Marketing Intern
PrepBox
02.2021 - 05.2021
M.S - Business Analytics
University of North Texas
Bachelor of Business Administration - Finance
Aurora Degree & PG College
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