Myesha Bryant
BROOKLYN
Summary
A dedicated and detail oriented Case Manager with over 8 years of professional experience supporting children, adolescents, and families in community-based settings. Skilled in conducting comprehensive assessments, developing individualized service plans, and coordinating care across multiple systems including education, healthcare, and social services. Demonstrates strong ability to build rapport with clients and families, advocate effectively, and navigate complex situations with professionalism and cultural sensitivity. Experienced in crisis intervention, service linkage, and monitoring client progress to ensure goals are met. Proven ability to collaborate with multidisciplinary teams, including schools, therapists, medical providers, and community organizations, to deliver holistic and client-centered care. Maintains accurate and timely documentation in compliance with agency and regulatory standards.
Recognized for strong communication, problem-solving, and organizational skills, with a commitment to empowering clients, promoting stability, and improving overall quality of life.
Overview
12
12
years of professional experience
Work History
Case Manager
Interborough Developmental & Consultation Center
Brooklyn, NY
09.2024 - Current
- Coordinated individualized care plans to address client needs and improve service delivery.
- Conducted comprehensive assessments to evaluate client eligibility for programs and services.
- Collaborated with interdisciplinary teams to develop effective strategies for client support.
- Monitored progress of clients, adjusting care plans based on feedback and outcomes.
Disability Claims Analyst
OTDA
New York, NY
01.2023 - 08.2023
- Analyzed disability claims to ensure compliance with regulations and guidelines.
- Reviewed medical documentation and evidence to determine claim validity.
- Collaborated with clients and healthcare providers to gather necessary information.
- Developed recommendations for claim adjudication based on thorough evaluations.
Child Protective Specialist
ACS Services
Brooklyn, NY
05.2022 - 01.2023
- Conducted comprehensive assessments of child safety and family dynamics.
- Developed case plans in collaboration with families and community resources.
- Monitored compliance with safety standards and legal requirements throughout investigations.
- Coordinated with multidisciplinary teams to ensure holistic support for at-risk children.
- Remove child(ren) into protective custody or fostercare, when children are found to be in imminent danger.
- File petitions and testify in family court and other legal proceedings as necessary.
- Interview family members and others who interact with the family to assess child safety andwell-being.
Caseworker
Rising Ground
Brooklyn, NY
03.2022 - 05.2022
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed and implemented individualized service plans in collaboration with clients and stakeholders.
- Facilitated access to community resources, ensuring clients received necessary support and services.
- Monitored client progress, adjusting plans as needed to promote positive outcomes
- Make home visits and collateral contacts to meet
Community Guide
63rd Precinct
Brooklyn, NY
10.2021 - 01.2022
- Perform duty in proper business attire and display identification card on outermost garment
- Report to desk officer/designated supervisor at commencement of tour for entry in command log as present for duty
- Perform tours of duty at the direction of the commanding officer
- Serve as the point person to welcome, assist, and direct complainants/victims, and all other visitors entering department facility
- Track number of visitors and reason for visit
Call Center Representative
NYC 311
Manhattan, NY
12.2019 - 10.2021
- Take customers calls and provide accurate, satisfactory answers
- Guide callers through troubleshooting, navigating the company site
- Collaborate with other call center professionals to improve customer service
- Utilizing software, databases, scripts and tools appropriately
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring clients feel supported and valued
Dispatcher
Transcare
Brooklyn, NY
08.2015 - 10.2015
- Handling incoming telephone calls and radio traffic promptly and professionally
- Acquire and maintain skills in calming techniques and learn to guide anxious, undirected callers
- Provide the caller with appropriate information regarding estimated time for arrival
- Ensure the routes go out on time
- Make timely and accurate entries/ coding adept trip log
- Monitor the routes
- Move trips when necessary
- Ensure all vehicles return to the base at the end of the route
- Ensure proper turnover to Dispatch Supervisor at the end of shift
Office Assistant
Primerica
Brooklyn, NY
09.2014 - 06.2015
- Completed general clerical duties such as answering phones, copying, and faxing
- Conducted light data entry
- Responsible for distributing mail throughout the office
Education
Bachelor's Degree - Psychology
Touro College
Brooklyn, NY01-2022
Master of Arts - Psychology
Touro College
New York, NY06-2023
Skills
- Enthusiastic, hard working, and reliable
- Highly motivated
- Excellent communication and listening skills
- Quick and eager to learn and able to understand and follow directions
- Effective time management skills
- Knowledgeable of MS Word, and Excel
Timeline
Case Manager
Interborough Developmental & Consultation Center
09.2024 - Current
Disability Claims Analyst
OTDA
01.2023 - 08.2023
Child Protective Specialist
ACS Services
05.2022 - 01.2023
Caseworker
Rising Ground
03.2022 - 05.2022
Community Guide
63rd Precinct
10.2021 - 01.2022
Call Center Representative
NYC 311
12.2019 - 10.2021
Dispatcher
Transcare
08.2015 - 10.2015
Office Assistant
Primerica
09.2014 - 06.2015
Bachelor's Degree - Psychology
Touro College
Master of Arts - Psychology
Touro College