Manoja Senevirathna
Rialto
Summary
Dynamic professional with a proven track record in property management at Perfect Inn, where I enhanced customer satisfaction and boosted revenue through strategic upselling. Skilled in marketing and teamwork, I excel in environments requiring multitasking and prioritization. Achieved significant improvements in service ratings and established key industry partnerships for sustained business growth.
Performance-oriented Sales Leader offering exceptional record of achievement over 08-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
19
19
years of professional experience
Work History
Hotel Duty Manager
Perfect Inn
04.2017 - Current
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Increased customer service ratings through personable service.
- Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
- Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
Certified Nursing Assistant (CNA),
Care
12.2012 - 05.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Government Teacher
Walikanda College ,SRI LANKA
01.2006 - 01.2011
- Directed engaging class dialogues to stimulate critical thinking about relevant subject matter.
- Utilized effective classroom management techniques to maintain a positive learning environment conducive to academic achievement.
- Implemented data-driven strategies to inform instructional decisions, leading to increased student success rates.
- Promoted independent inquiry by maintaining diverse, well-organized classroom environments for daily engagement.
- Improved student comprehension by incorporating multimedia resources and real-world examples into lessons.
Education
No Degree - Tourism And Hospitality Management
Las Vegas Career College
Las Vegas, NV03-2017
No Degree - Certified Nursing Assistant (CNA)
CNA CAREER COLLEGE
Burbank, CA12-2012
Bachelor of Arts - Business Economics
University of Peradeniya , SRI LANKA
Kandy , Sri Lanka09-2006
Skills
- Payment collection
- Guest relations management
- Customer service-focused
- Customer satisfaction
- Multitasking Abilities
- Marketing
- Teamwork and collaboration
- Work Planning and Prioritization
- Sales
- Front office staff
- Customer service
- Computer skills
Languages
English
Full Professional
SINHALESE
Native or Bilingual
Hindi
Limited Working
Spanish
Elementary
Interests
- Cooking Learning new cooking techniques and expanding my culinary skills
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Yoga
- Virtual Reality
- Surfing
- Music
- Fashion
- I have a passion for photography and editing photos
Timeline
Hotel Duty Manager
Perfect Inn
04.2017 - Current
Certified Nursing Assistant (CNA),
Care
12.2012 - 05.2016
Government Teacher
Walikanda College ,SRI LANKA
01.2006 - 01.2011
No Degree - Tourism And Hospitality Management
Las Vegas Career College
No Degree - Certified Nursing Assistant (CNA)
CNA CAREER COLLEGE
Bachelor of Arts - Business Economics
University of Peradeniya , SRI LANKA
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