Eshana Pandey
Businiess Analyst
Wilmington,DE
Summary
Experienced IT Business Analyst with 7+ years of expertise in business analysis, data analytics, and process improvement across multiple industries. Proficient in Agile (Scrum) and Waterfall methodologies, with strong skills in gap analysis, impact assessment, and change management. Skilled in data profiling, SQL (Oracle, MS-SQL, Snowflake), and visualization tools like Tableau and Power BI. Hands-on experience with ETL processes using Informatica, Spark, and Hadoop, as well as cloud platforms like AWS. Adept at stakeholder communication, leading Agile ceremonies, and managing project workflows using JIRA, MS Project, and Visio. Strong background in testing, documentation, application Development, exploratory data analysis, Software Development Life Cycle (SDLC) and crossfunctional collaboration to optimize business solutions. Recognized for problem solving, leadership, and delivering technology-driven business strategies.
Overview
8
8
years of professional experience
Work History
Business Analyst
AHOLD DELHAIZE
01.2023 - Current
- Contributed to product strategy and roadmap by leveraging customer insights and facilitating agile ceremonies, including grooming, stand-ups, and sprint demos
- Analyzed customer feedback to reduce production defects by 25%, ensuring a seamless user experience across platforms
- Delivered three high-priority projects within deadlines, improving client satisfaction scores by 15%
- Designed and implemented project documentation standards, increasing team efficiency by 30% in managing project deliverables
- Supported agile development processes, driving user story refinement, backlog management, and iterative testing with development teams
- Conducted requirements analysis, technical design reviews, and created project documentation such as schedules, status reports, and change orders
- Enhanced testing processes, decreasing UAT cycle time by 30% while achieving 100% acceptance for deliverables
Business Analyst
Dollar General
03.2022 - 12.2022
- Established a robust digital infrastructure by partnering with five major retailers and food banks, improving senior user experience by 30% and maximizing Medicare benefit utilization
- Developed a streamlined omni-channel digital solution across consumers, agents, brokers, retailers, and pharmacies, resulting in a 25% increase in user adoption and seamless post-member activation
- Implemented integrated CRM, analytical insights, and data interoperability solutions, boosting stakeholder engagement by 40% and enhancing ecosystem transparency
- Enhanced QA processes through in-depth system analysis, decreasing production errors by 30% and improving software reliability
- Developed data visualizations and analytical reports using Tableau, R, and Excel, accelerating data-driven decisions by 30%
- Mentored Business Analyst teams by establishing performance goals, conducting reviews, and enforcing standardized methodologies, increasing team productivity by 40%
Inside Sales & Sales Operation Lead
NETWORKS TECHLAB INDIA LTD.
07.2017 - 12.2021
- Achieved 18% revenue growth by effectively positioning tailored IT solutions for key accounts in infrastructure, cybersecurity, and networking
- Organized over 10 technical events annually, enhancing brand presence and generating high-quality leads
- Partnered with sales leadership to identify and qualify opportunities, closing high-value deals with global OEMs such as Dell, Lenovo, and Cisco
- Streamlined pre-sales operations by defining and executing sales strategies, reducing response times to client inquiries by 20%
- Trained and mentored a 10-member sales team, leading to a 25% increase in conversion rates and enhanced operational efficiency
- Oversaw CRM system implementation and optimization, ensuring lead management, automation, and accurate reporting for enhanced sales efficiency
- Drove a 20% increase in sales pipeline as Product Manager for Nutanix and Palo Alto through targeted marketing and training initiatives
Education
M.Sc. - Information Technology and Project Management
Wilmington University
Wilmington, DEBachelor of Engineering - Mechanical Engineering
S.B. Jain Institute of Technology and Research
Skills
Advanced Microsoft Word Skills
Timeline
Business Analyst
AHOLD DELHAIZE
01.2023 - Current
Business Analyst
Dollar General
03.2022 - 12.2022
Inside Sales & Sales Operation Lead
NETWORKS TECHLAB INDIA LTD.
07.2017 - 12.2021
Bachelor of Engineering - Mechanical Engineering
S.B. Jain Institute of Technology and Research
M.Sc. - Information Technology and Project Management
Wilmington University
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