Eshia Avila
Apple Valley,CA
Summary
Dedicated and hardworking professional with a strong focus on creating a positive environment for both customers and coworkers. Committed to completing tasks with skill, speed, and efficiency. Proven ability to deliver excellent service in fast-paced settings, contributing to smooth operations and high levels of customer satisfaction.
Reliable, adaptable, and team-oriented, with a strong commitment to upholding Costco’s reputation for quality and service.
Experienced in customer relationship management, consistently ensuring high levels of satisfaction and customer retention. Skilled in using persuasive communication techniques to drive sales and build customer loyalty. Demonstrated success in collaborating with team members to achieve sales goals and maintain a positive, productive store environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Home Depot, Apple Valley
06.2019 - Current
- Delivered excellent customer service across multiple departments, specializing in plumbing and assisting wherever needed.
- Ensured shelves were stocked, organized, and replenished by safely bringing down pallets and maintaining displays.
- Supported customers with loading and transporting merchandise, including operating equipment for heavy products.
- Recognized as a dependable team member, consistently stepping in to keep operations smooth and efficient.
Skills
- Equipment Operation: Forklift, Reach Truck, and OP Machine operation
- Customer Service: Cash handling, point-of-sale systems, conflict resolution, returns & exchange processing
- Sales & Communication: Phone sales, upselling, strong product knowledge (appliances, flooring, plumbing)
- Teamwork & Collaboration: Effective communication and cross-department support in fast-paced environments
- Safety & Compliance: Adherence to workplace safety standards and compliance protocols
- Problem-solving skills
Awards
Homer Award – Recognized as employee of the month every year. Received Homer awards for providing excellent customer service and having an entrepreneur spirit. Always going above and beyond exceeding team expectations.
Timeline
Sales Associate
Home Depot, Apple Valley
06.2019 - Current
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