Eshia Taylor

Assisted management in evaluating employee performance by providing feedback on dispatcher strengths and areas for improvement.

• Improved team collaboration by conducting regular trainings and promoting open communication among staff members.
• Handled emergency situations calmly and effectively, providing clear instructions to drivers while contacting necessary authorities as needed.
• Proactively addressed potential conflicts between drivers during their routes by establishing clear lines of communication and expectations.
• Directed dispatching, routing, and tracking of [6] fleet vehicle

• Answer phones, schedule appointment, setup transport appointments, customer service support, file clerk, dispatch pick up and deliveries to car Auctions in city limits and different states schedule heavy haul transports
• Oversee 6 drivers and trucks.

• Answer phones and find resources that match clients' needs, schedule initial consultation.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and any company alike.
• Responded to customer requests for products, services, and company information.

• Facilitating Civic engagements with families in need of resources like housing, medical
• Basic needs of a functioning household
• Grant writer youth violence prevention advocate.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Managed cross-functional teams for successful project completion within deadlines and budgets.

• Organizing the canvassers and door knockers, making sure the data entry people were functioning, training the young adults on how to approach the public, making sure staff got paid, connecting young people in the engagement.
• Organized and allocated resources required to meet needs of 20 students and 5 instructors.

• Giving teenagers proper skills thru programming afterschool ,help with homework and home economics to improve there productivity ,thru discipline ,social interactions
• Supervised groups of up to 50 children under age 18 from arrival through departure at end of day.
• Planned, promoted and executed more than 12 events each year.
• Researched, planned, and organized mentally stimulating activities for individuals between ages of 10 and 21.
• Developed positive and productive relationships with kids, parents and staff.
• Facilitated team-building exercises among participants to promote cooperation, communication skills development.

• Managed daily operations, delegating tasks appropriately to ensure smooth functioning from facility.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Coordinated with General Manager in different operational issues and promotional activities.
• Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
• Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

• Reduced food waste by efficiently managing inventory and using proper storage techniques.
• Collaborated with childcare staff to accommodate individual dietary needs and preferences of children in care.
• Continuously updated knowledge on childhood nutrition guidelines, incorporating best practices into daily menu planning for optimal child development outcomes.
• Developed strong relationships with local vendors to source fresh, organic ingredients at competitive prices.
• Boosted parent satisfaction by providing detailed information on meal plans, ingredients, and nutritional benefits for their children.
• Streamlined meal preparation processes, resulting in saved time and reduced costs without sacrificing quality or nutrition standards.
• Promoted teamwork with kitchen staff, leading to smoother operations during busy mealtimes.

• Kept all kitchen areas clean, tidy and free of hazards.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to smooth-running operation.
• Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
• Discarded outdated food products and maintained waste disposal procedures.
• Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
• Arranged tray and or table settings with proper tableware, condiments, and tray card.
• Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
• Streamlined meal assembly processes for faster service without compromising quality or accuracy.
• Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
• Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
• Processed customer payments and balanced cash drawers.
• Utilized POS system to receive and process food and beverage orders.
• Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
• Observed diners to respond to additional requests and determine when meal completed.

Dispatch broken down cars to be towed, dispatch to truck drivers loads, specific instructions, dispatch break downs for insurance companies.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Directed dispatching, routing, and tracking of 6 fleet vehicles.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
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