Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eshonna Barnes

Chicago,Illinois

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cna

Bria Of Westmont
10.2023 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.

Customer Service Representative

LSI Lending Solutions
01.2018 - 04.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Security Officer

Securitas Security Services USA
01.2017 - 01.2018
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.

Education

High School Diploma -

North Lawndale College Prep
1615 S Christiana St
06.2015

Skills

  • Compassion and Empathy
  • Dressing assistance
  • Maintaining confidentiality
  • Vital signs monitoring
  • Complex Problem-Solving
  • Patient Care
  • Feeding Assistance
  • Compassionate communication
  • Basic Life Support
  • Patient Transfers
  • Patient Relations
  • Bathing Assistance
  • Observing responses
  • Patient-focused care
  • Conducting intakes
  • Medical terminology knowledge
  • Transporting patients
  • Electronic Charting
  • Condition Monitoring
  • Care plan implementation
  • Mobility Assistance

Certification

  • CNA - Certified Nurse Assistant

Languages

English
Native or Bilingual

Timeline

Cna

Bria Of Westmont
10.2023 - Current

Customer Service Representative

LSI Lending Solutions
01.2018 - 04.2021

Security Officer

Securitas Security Services USA
01.2017 - 01.2018

High School Diploma -

North Lawndale College Prep

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Eshonna Barnes