ESHONNA D. MATTHEWS
Houston,Texas
Summary
To obtain a remote customer service role with a company that allows communication and customer retention skills when interacting with customer's and providing them with the level of support they expect.
Overview
8
8
years of professional experience
Work History
The College of Health Care Professions
Houston, TX
06.2014 - 10.2016
- Demonstrate a thorough and accurate knowledge of the subjects that I teach.
- Display an ability to interpret and evaluate the theories of the field or discipline taught.
- Connect the subject matter with related fields.
- Stay current in the subject matter through professional development, involvement in professional organizations; attend professional meetings, conferences and/or workshops.
Dental Assistant Instructor
Brightwood College
Houston, TX
07.2013 - 10.2016
- Present facilitative, well prepared, organized, and clear lectures and classroom activities consistent with the course syllabus and school policies.
- Continually promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making.
- Provide the student with timely information and feedback on his/her academic progress relative to quizzes, tests, homework and projects.
- Maintain accurate, up-to-date records of student academic and attendance performance.
- Possess a thorough knowledge and understanding of all school policies, and actively participate in their implementation and enforcement.
- Follow all retention policies of the school to ensure students are in attendance.
Instructor
Houston Dental Assistant School
Katy, TX
07.2012 - 01.2014
- Managed classroom teaching conditions and environment
- Monitored students progress
- Arranged students field placement
- Demonstrated evidence of professional growth
- Provided regular advising to students within the program
- Utilized a variety of approved teaching methods to ensure the needs of the individual students were met
- Provided academic support
Dental Compliance Specialist
Made Ya Smile
Houston, TX
07.2012 - 11.2012
- Managed credentials for dentist, hygienist, and dental assistant
- Educated staff on HIPAA and OSHA guidelines
- Monitored and ensured policies and procedures were continuously evaluated
Dental Assistant Instructor
Kaplan College
Beaumont, TX
11.2010 - 07.2012
- Instructed assigned courses in accordance with course objectives
- Selected and utilized a variety of approved course materials and methods
- Explained and demonstrated related laboratory/practical procedures
- Informed students about course requirements, evaluation procedures, and attendance policies
- Coached, guided, and empowered students to achieve success
- Utilized a variety of communication methods to promote higher student retention
- Monitored, evaluated, and documented students progress through observation, tests, and examination in theory and practice
- Provided regularly scheduled academic advising to students
- Completed requirements for faculty development
- Remained current with all state and regional code changes and industry standards as it applied to the program subject matter being taught
Instructor
Houston Dental Assistant School
Katy, Texas
01.2009 - 01.2010
- Managed classroom teaching conditions and environment
- Monitored students’ progress
- Arranged students’ field placement
- Demonstrated evidence of professional growth
- Provided regular advising to students within the program
- Utilized a variety of approved teaching methods to ensure the needs of the individual students were met
- Provided academic support
Education
Dental Assisting Diploma - undefined
Concorde Career Institute
Tampa, FL01.2001
Diploma - undefined
Gibbs Senior High School
Saint Petersburg, FL01.1999
Skills
Excellent Patient Care
Instructing and Lecturing Dental Assistant Courses
Monitoring and educating on policies and procedures
Years of experience in Dental Assisting
Timeline
The College of Health Care Professions
06.2014 - 10.2016
Dental Assistant Instructor
Brightwood College
07.2013 - 10.2016
Instructor
Houston Dental Assistant School
07.2012 - 01.2014
Dental Compliance Specialist
Made Ya Smile
07.2012 - 11.2012
Dental Assistant Instructor
Kaplan College
11.2010 - 07.2012
Instructor
Houston Dental Assistant School
01.2009 - 01.2010
Dental Assisting Diploma - undefined
Concorde Career Institute
Diploma - undefined
Gibbs Senior High School