ESHONNA D. MATTHEWS
Houston,Texas
Summary
To obtain a remote customer service role with a company that allows communication and customer retention skills when interacting with customer's and providing them with the level of support they expect.
Overview
8
8
years of professional experience
Work History
The College of Health Care Professions
06.2014 - 10.2016
- Demonstrate a thorough and accurate knowledge of the subjects that I teach.
- Display an ability to interpret and evaluate the theories of the field or discipline taught.
- Connect the subject matter with related fields.
- Stay current in the subject matter through professional development, involvement in professional organizations; attend professional meetings, conferences and/or workshops.
Dental Assistant Instructor
Brightwood College
07.2013 - 10.2016
- Present facilitative, well prepared, organized, and clear lectures and classroom activities consistent with the course syllabus and school policies.
- Continually promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making.
- Provide the student with timely information and feedback on his/her academic progress relative to quizzes, tests, homework and projects.
- Maintain accurate, up-to-date records of student academic and attendance performance.
- Possess a thorough knowledge and understanding of all school policies, and actively participate in their implementation and enforcement.
- Follow all retention policies of the school to ensure students are in attendance.
Instructor
Houston Dental Assistant School
07.2012 - 01.2014
- Managed classroom teaching conditions and environment
- Monitored students progress
- Arranged students field placement
- Demonstrated evidence of professional growth
- Provided regular advising to students within the program
- Utilized a variety of approved teaching methods to ensure the needs of the individual students were met
- Provided academic support
Dental Compliance Specialist
Made Ya Smile
07.2012 - 11.2012
- Managed credentials for dentist, hygienist, and dental assistant
- Educated staff on HIPAA and OSHA guidelines
- Monitored and ensured policies and procedures were continuously evaluated
Dental Assistant Instructor
Kaplan College
11.2010 - 07.2012
- Instructed assigned courses in accordance with course objectives
- Selected and utilized a variety of approved course materials and methods
- Explained and demonstrated related laboratory/practical procedures
- Informed students about course requirements, evaluation procedures, and attendance policies
- Coached, guided, and empowered students to achieve success
- Utilized a variety of communication methods to promote higher student retention
- Monitored, evaluated, and documented students progress through observation, tests, and examination in theory and practice
- Provided regularly scheduled academic advising to students
- Completed requirements for faculty development
- Remained current with all state and regional code changes and industry standards as it applied to the program subject matter being taught
Instructor
Houston Dental Assistant School
01.2009 - 01.2010
- Managed classroom teaching conditions and environment
- Monitored students’ progress
- Arranged students’ field placement
- Demonstrated evidence of professional growth
- Provided regular advising to students within the program
- Utilized a variety of approved teaching methods to ensure the needs of the individual students were met
- Provided academic support
Education
Dental Assisting Diploma - undefined
Concorde Career Institute
Tampa, FL01.2001
Diploma - undefined
Gibbs Senior High School
Saint Petersburg, FL01.1999
Skills
Excellent Patient Care
Timeline
The College of Health Care Professions
06.2014 - 10.2016
Dental Assistant Instructor
Brightwood College
07.2013 - 10.2016
Instructor
Houston Dental Assistant School
07.2012 - 01.2014
Dental Compliance Specialist
Made Ya Smile
07.2012 - 11.2012
Dental Assistant Instructor
Kaplan College
11.2010 - 07.2012
Instructor
Houston Dental Assistant School
01.2009 - 01.2010
Dental Assisting Diploma - undefined
Concorde Career Institute
Diploma - undefined
Gibbs Senior High School