Summary
Overview
Work History
Education
Skills
References
Timeline
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ESHRANIE RAMSOEDH

WINTER HAVEN,FL

Summary

Reliable team player skilled in adapting to diverse work environments,from classrooms to customer service settings. Known for maintaining high customer satisfaction through effective communication and problem-solving. Experienced in managing multiple tasks efficiently in fast-paced settings. Adept at using video production tools to enhance team projects.

Overview

13
13
years of professional experience

Work History

Substitute Teacher, K-12

Kelly Educational Services
Winter Haven, FL
06.2024 - Current
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Recognized for reliability and effectiveness, often requested by teachers for substitute roles.
  • Adapted teaching methods to accommodate diverse learning styles.
  • Fostered a positive learning environment that promoted mutual respect.
  • Implemented conflict resolution strategies to manage student disputes.
  • Promoted a safe and secure atmosphere within the classroom setting.
  • Supported special needs students by providing individual instruction as needed.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.

Volunteer Experience

Haven Worship Center
Winter Haven, FL
05.2021 - Current
  • Collaborated with the production team to enhance shot quality, contributing to higher viewer engagement in broadcasts.
  • Provided advice regarding best practices for shooting specific scenes based on experience level.
  • Prepared cameras and tested angles and camera movements to capture quality footage
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated a variety of cameras for live broadcasts, ensuring smooth and error-free productions.
  • Captured events through video and still-shot cameras.
  • Operated cameras to record scenes for television broadcasts, advertising or motion pictures.

Personal Shopper

Instacart
Winter Haven, FL
07.2018 - Current
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Enhanced customer satisfaction by delivering personalized and attentive service, leading to repeat client requests.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Service Cashier

Publix Grocery Store
Winter Haven, FL
02.2012 - Current
  • Greeted customers and provided friendly customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Complied with all health and safety regulations while performing job duties.
  • Checked personal identifications during alcohol and tobacco sales.

UPS Store Associate, Notary & Fingerprint Tech

The UPS Store 2170
Winter Haven, FL
05.2023 - 05.2024
  • Demonstrated excellent customer service skills at all times.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Greeted customers to determine wants or needs.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Drove overall performance by completing work orders on time.
  • Compared and verified identifying information of outgoing shipments.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Organized deliveries by sorting and stocking receivables
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Processed customer returns quickly and efficiently.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Prepared documentation to track and report on damaged or missing items.
  • Weighed mail to determine correct postage.
  • Prepared outgoing shipments by selecting appropriate packaging materials based on size, weight, fragility and destination of package.
  • Monitored merchandise received and shipped from facility in computer system.
  • Provided support during peak periods as required.
  • Maintained inventory of shipping materials and supplies.
  • Followed safety and quality protocols, and lean processes to minimize accidents.
  • Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
  • Affixed stamp or seal on documents as proof of witnessing event or deal.
  • Maintained positive working relationship with fellow staff and management.
  • Verified identification of signee by looking through identification documents, licenses and passports.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
  • Advised clients on applicable laws related to notary services.
  • Verified customer signatures and identification documents.
  • Adhered to strict confidentiality standards at all times while handling sensitive information.
  • Authenticated copies of original documents when necessary.
  • Checked customer ID documents for completeness and accuracy prior to notarizing them.
  • Ensured compliance with local laws governing the use of fingerprinting services.
  • Verified identity documents presented by customers to ensure accuracy prior to taking fingerprints.
  • Adhered strictly to confidentiality policies regarding customer information at all times.
  • Performed fingerprinting services for new hires, background checks and other purposes.
  • Educated customers on proper methods for providing their fingerprints during the process.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Received, logged, and tracked all returned items according to established procedures.
  • Operated fax machines efficiently.
  • Managed high-volume print projects.
  • Processed, packaged, and shipped cable and internet equipment.

Education

High School Diploma -

Bygeval Secondary School
Guyana South America
06-2007

Skills

  • Reliability
  • Customer service
  • Effective communication
  • Task prioritization
  • Adaptable
  • Complex Problem-solving
  • Analytical skills
  • multitasking
  • Teamwork, collaboration
  • Video production techniques

References

References available upon request.

Timeline

Substitute Teacher, K-12

Kelly Educational Services
06.2024 - Current

UPS Store Associate, Notary & Fingerprint Tech

The UPS Store 2170
05.2023 - 05.2024

Volunteer Experience

Haven Worship Center
05.2021 - Current

Personal Shopper

Instacart
07.2018 - Current

Customer Service Cashier

Publix Grocery Store
02.2012 - Current

High School Diploma -

Bygeval Secondary School
ESHRANIE RAMSOEDH