EFIA AMSTERDAM
Summary
Experienced professional in medical administrative support with a dedication to improving patient relations, managing appointment scheduling, and overseeing medical records. Skilled in maintaining smooth office operations in demanding healthcare settings while ensuring the proper handling of sensitive information. Possesses excellent analytical abilities and the ability to multitask without compromising precision and effectiveness. Proficient in utilizing Microsoft Office Suite (Word, Excel, and Outlook) and electronic health record (EHR) systems, as well as operating office equipment such as photocopiers, fax machines, postal systems, and ECG machines. Committed to supporting healthcare teams in delivering outstanding care and improving overall operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Medical Administrative Assistant
Downtown ENT
03.2022 - 09.2023
- Streamlined front desk operations by implementing an effective filing system for patient documentation.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Unit Secretary
Robert Wood Johnson Barnabas Health
07.2016 - 03.2022
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Enhanced office productivity by handling high volume of callers per day.
Administrative/Medical Assistant
Alpha Health Associates
12.2014 - 11.2017
- Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
- Supported physicians during examinations by obtaining vital signs and recording pertinent medical history information for accurate diagnoses.
- Assisted in the implementation of new office policies that led to a more organized workplace environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Administrative/Medical Assistant
Sovereign Medical Group
08.2013 - 05.2014
- Assisted with insurance verification and billing tasks, ensuring timely reimbursements and minimizing errors.
- Assisted in the implementation of new office policies that led to a more organized workplace environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
Education
Associate's Degree - Social Science
Essex County College
Newark, NJ07.2025
Skills
- Confidentiality in Patient Handling
- Workflow coordination
- Proficiency in medical management systems
- Data entry efficiency
- Program Management
- Medical report transcription
- HIPAA regulations
Certification
Certified Clinical Medical Assistant, National Healthcare's Association (NHA): Aug 2020
Timeline
Lead Medical Administrative Assistant
Downtown ENT
03.2022 - 09.2023
Unit Secretary
Robert Wood Johnson Barnabas Health
07.2016 - 03.2022
Administrative/Medical Assistant
Alpha Health Associates
12.2014 - 11.2017
Administrative/Medical Assistant
Sovereign Medical Group
08.2013 - 05.2014
Certified Clinical Medical Assistant, National Healthcare's Association (NHA): Aug 2020
Associate's Degree - Social Science
Essex County College
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