Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Esiahs Moreno

Walnut,CA

Summary

Highly motivated individual with a desire to take on new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively independently and quickly mastering new skills. Possesses excellent customer service, multitasking, and time management abilities. Committed to providing positive and memorable experiences. Seeking opportunities to expand skills and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Call Center Agent

Empire Cooperative
Ontario, CA
10.2023 - 04.2024
  • My main objective was to make outbound calls and convince individuals to call in to make payments due to their prior unpaid debts
  • Daily responsibilities included looking up debtor and making calls to them and informing them on their unpaid debt via phone call or voicemail
  • It was my duty to make high call volume daily by making sure I called 350 ppl each shift and getting a minimum of 10 returned calls.

Data Entry Analyst

Call to Lead Coaching
Placentia, CA
12.2022 - 10.2023
  • I performed data entry tasks, accurately inputting client information, session notes, and scheduling details into the company database
  • I maintained the confidentiality and integrity of sensitive information, ensuring all data was up-to-date and error-free
  • Daily responsibilities included verifying the accuracy of data, cross-referencing information to avoid discrepancies, and generating reports to assist in client tracking and business analysis
  • I also organized and maintained digital and physical filing systems, supported the administrative team with various clerical tasks, and utilized software tools to streamline data management processes.

Associate

Target
Diamond Bar, CA
07.2022 - 12.2022
  • I consistently answered customer questions and provided store information while building and maintaining strong relationships with peers and upper management to drive team success
  • I delivered fast, friendly, and knowledgeable service for routine questions and service complaints, ensuring adherence to policies and procedures to meet or exceed established performance requirements
  • Additionally, I educated customers on special pricing opportunities and company offerings, performed cleaning and organizing tasks, and arranged and stocked new merchandise
  • My role involved operating cash registers and handling transactions, effectively multitasking in a fast-paced environment, unboxing, and loading merchandise, and greeting customers to determine their needs
  • I also assisted other associates when needed, led teams, and trained new hires.

Data Entry Analyst

Call to Lead Coaching
Placentia, CA
01.2022 - 07.2022
  • I performed data entry tasks, accurately inputting client information, session notes, and scheduling details into the company database
  • I maintained the confidentiality and integrity of sensitive information, ensuring all data was up-to-date and error-free
  • Daily responsibilities included verifying the accuracy of data, cross-referencing information to avoid discrepancies, and generating reports to assist in client tracking and business analysis
  • I also organized and maintained digital and physical filing systems, supported the administrative team with various clerical tasks, and utilized software tools to streamline data management processes.

Production Artist

Image Gear
Fullerton, CA
12.2020 - 01.2022
  • I unboxed and loaded merchandise, arranged, and stocked new items, and effectively multitasked in a fast-paced environment
  • I applied logos to merchandise using a hot press and created various types of merchandise for different companies
  • Additionally, I reviewed design specifications to ensure accuracy, collaborated with the design team to produce high-quality products, managed inventory levels, maintained production equipment, and adhered to safety standards
  • I also performed quality checks on finished products to ensure they met company standards and customer expectations.

Associate

Chuck E. Cheese
Diamond Bar, CA
10.2017 - 12.2019
  • I answered customer questions and provided store information, building, and maintaining relationships with peers and upper management to drive team success
  • I delivered fast, friendly, and knowledgeable service for routine questions and service complaints, while following policies and procedures to meet or exceed established performance requirements
  • Additionally, I educated customers on special pricing opportunities and company offerings, performed cleaning and organizing tasks, arranged, and stocked new merchandise, and operated cash registers to handle transactions
  • I ensured the timely delivery of food orders, cleaned fitting rooms, greeted customers to determine their wants or needs, and assisted other associates when needed
  • Moreover, I led teams and trained new hires.

Education

Some College -

Citrus College
01.2021

High School Diploma -

Diamond Bar High School
01.2018

Skills

  • Appointment Setting
  • System Documentation
  • Customer communications
  • Quality assurance optimization
  • Call Center Operations
  • [Product or Service] expertise

References

Available upon request

Timeline

Call Center Agent

Empire Cooperative
10.2023 - 04.2024

Data Entry Analyst

Call to Lead Coaching
12.2022 - 10.2023

Associate

Target
07.2022 - 12.2022

Data Entry Analyst

Call to Lead Coaching
01.2022 - 07.2022

Production Artist

Image Gear
12.2020 - 01.2022

Associate

Chuck E. Cheese
10.2017 - 12.2019

Some College -

Citrus College

High School Diploma -

Diamond Bar High School

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Esiahs Moreno