ESIN AKDENIZ
Burnsville,Minnesota
Summary
As a dedicated healthcare leader, I bring a proven track record of leading with integrity, fostering trust, and promoting collaboration. My focus is on driving improvements across the organization, leveraging my expertise to enhance operational efficiency and patient care.
Overview
11
11
years of professional experience
Work History
PATIENT SERVICES SUPERVISOR
SOUTHDALE PEDIATRIC ASSOCIATES
11.2018 - Current
- Led a team of Patient Service Representatives, providing guidance, support, and performance evaluations for continuous improvements
- Conducted regular one-on-one sessions, providing coaching and mentoring
- Fostered positive rapport with fellow employees to boost company morale and promote employee retention during my two-year leadership tenure
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Facilitated coordination between Patient Services and our Business Office, ensuring smooth assignment management
- Prioritized patient satisfaction by actively listening to their needs and concerns and handling escalations
- Implemented and streamlined workflows to enhance efficiency
- Managed the efficient processing of forms and release of medical information
- Ensured compliance with privacy regulations and maintained accurate records
- Collaborated with relevant parties to facilitate timely and secure information exchange
- Oversaw work queues and maintained optimal staffing levels to address operational requirements for the front desk, scheduling, and medical records
- Managed timecard approvals and efficiently processed time-off requests
- Managed employee schedules by posting them six weeks (approximately 1.5 months) in advance for all three sites, ensuring coverage during standard operating hours, evenings, and weekends.
MEDICAL SCHEDULER
MNGI DIGESTIVE HEALTH
03.2018 - 11.2018
- Consistently exceeded performance targets and contributed to team success
- I was recognized as a top performer within my first 90 days (about 3 months)
- Scheduled patient appointments for various medical procedures, diagnostic tests, and office visits
- Actively monitored the database folder within NextGen Electronic Health Record (EHR) system.
BUSINESS REPRESENTATIVE
AT&T
07.2013 - 03.2018
- Recognized as being a top performer for daily, monthly and yearly metrics
- Provided timely and effective resolution for all customer inquiries, to strive for first call resolution
- Answered inbound calls from customers, quickly assessed customer needs and proactively provided solutions for order placement, product inquiry, connections and activation of new customer accounts
- Provided floor support to other employees to assist with customer de-escalation, product promotion, system navigation, and shared best practices.
PATIENT SERVICES REPRESENTATIVE
SOUTHDALE PEDIATRIC ASSOCIATES
- Built strong relationships with multiple physicians, nurses, and other medical professionals across all three clinic sites
- Perform fundamental patient intake, verify patient insurance information, schedule, and coordinate patient appointments (65-100 patients daily)
- Processed transactions and handled cash or credit card payments
- Send outgoing faxes and distribute incoming faxes
- Input and scan patients' registration/HIPAA forms (new and updated) and medical releases in the electronic chart
- Collaborated with billing department to resolve discrepancies.
Education
Certificate - Medical Administrative Assistant
Everest Institute
Eagan, MN12-2010
Skills
- Leadership
- Retention
- Data entry
- Medical records
- Conflict Resolution
- Process Improvements
- Schedule Management
- New Hire Training
- Multitasking And Organization
- Critical Thinking
- Cerner Practice Managment
- Mentoring And Training
- Customer Service Excellence
- Epic
- NextGen
- Paylocity
- Telegence
- AS400
- RingCentral
- Microsoft Office Apps
- Medical Records Management
- Performance Improvement
Timeline
PATIENT SERVICES SUPERVISOR
SOUTHDALE PEDIATRIC ASSOCIATES
11.2018 - Current
MEDICAL SCHEDULER
MNGI DIGESTIVE HEALTH
03.2018 - 11.2018
BUSINESS REPRESENTATIVE
AT&T
07.2013 - 03.2018
PATIENT SERVICES REPRESENTATIVE
SOUTHDALE PEDIATRIC ASSOCIATES
Certificate - Medical Administrative Assistant
Everest Institute
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