Esiquio Lara

• Partnered with senior leadership to implement strategic initiatives and optimize operational workflows.Managed daily operations, improving turnaround time, throughput, and service levels for end-user and national distributor accounts.
• Led operational initiatives for high-volume service center, enhancing accountability across shipping, receiving, inventory, and repair operations.
• Partnered with senior leadership to implement strategic initiatives and optimize operational workflows.
  Managed daily operations, improving turnaround time, throughput, and service levels for end-user and national distributor accounts.
• Led development of cross-functional teams, fostering culture of operational excellence and continuous improvement.
• Oversaw inventory management and material planning using SAP to ensure accuracy and alignment with service demand.
• Championed process improvement initiatives to streamline operations and reduce delays in service center performance.
• Resolved complex customer and distributor escalations, safeguarding key business relationships and reinforcing Stanley Black & Decker’s service reputation.

• Delivered high-volume customer support for tool repair services, warranty claims, and order status inquiries. Created and managed service orders in SAP, ensuring accuracy in parts, labor, and billing.
• Resolved customer concerns and service escalations, achieving high levels of customer satisfaction.
• Coordinated with technicians, warehouse staff, and logistics teams to meet turnaround time goals.
• Supported shipping, receiving, and inventory processes, contributing to seamless service center operations and earning promotion to Assistant Operations Manager.

• Directed frontline logistics operations, supervising up to 25 employees in high volume package sorting and distribution.
• Improved team productivity through coaching, performance management, and hands-on leadership. Ensured operational KPIs, safety standards, and service commitments were consistently achieved.
• Identified workflow inefficiencies and implemented process improvements to enhance throughput.
• Facilitated training for new and current employees to ensure adherence to safety policies and full compliance with company procedures.
• Cultivated strong working relationships with employees and management to foster collaboration and communication.
• Created a positive team culture emphasizing accountability, safety, and performance.

• Delivered plumbing and HVAC materials to residential and commercial customers safely and on time.
• Delivered professional customer service while coordinating effectively with warehouse and dispatch teams to streamline operations.
• Loaded and unloaded trucks, verified order accuracy, and secured delivery confirmations to ensure timely and correct deliveries.
• Maintained DOT compliance and conducted daily vehicle inspections to uphold safety standards.

• Operated multiple forklift types to support high-volume warehouse operations, ensuring safe and efficient material handling.
• Facilitated shipping and receiving by accurately loading, unloading, and staging freight for optimal workflow.
• Enhanced warehouse operations by organizing inventory locations and reducing product damage.
• Contributed to daily shipping targets by ensuring timely movement of materials and preparation of orders.

• Installed, configured, and serviced residential and commercial cable TV, high speed internet, and digital phone systems.
• Diagnosed and resolved service issues including signal loss, connectivity problems, and equipment malfunctions to ensure optimal customer experience.
• Managed daily service routes, completing 6–10 service calls per day while adhering to productivity and quality standards.
• Performed cable line maintenance, signal testing, and equipment replacement using diagnostic tools and meters.
• Educated customers on equipment usage and troubleshooting techniques, enhancing customer satisfaction and minimizing repeat service calls.
• Maintained service records, work orders, and inventory through company systems and mobile devices to ensure accurate tracking.
• Followed safety standards, company procedures, and compliance guidelines during all installations and repairs.
• Consistently met or exceeded performance metrics including on-time arrival, completion rate, and customer satisfaction scores

• •Pulled, staged, and delivered same-day orders using forklifts and flatbed trucks

• Delivered materials to active construction jobsites while maintaining safety standards

Coordinated delivery operations in warehouse and jobsite for construction supplies.