Highly skilled and enthusiastic medical professional with more than 15 years of experience managing operations in patient-centric settings. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Director
EHE Health
12.2020 - Current
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Developed and implemented team building activities to foster collaboration and improve employee morale.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Hired, trained and supervised employees to maintain team of high performers.
Created and implemented policies to improve operational efficiency and patient care quality.
Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
Maintained net promoter score (NPS) above 85% for three consecutive years.
Registered Nurse, Pediatrics
Children's Medical Center Dallas
06.2008 - 10.2020
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Audited charts and reviewed clinical documents to verify accuracy.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Managed patients recovering from medical or surgical procedures.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Supervised and managed daily scheduling, tasking, and administration.
Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
Upheld correct protocols for infection prevention and control
Adjunct Faculty Nursing Clinical Instructor
Texas A&M University-Commerce
01.2019 - 05.2020
Oversaw work of nursing student technicians and externs to educate on proper procedures and how to prioritize care tasks.
Provided individualized instruction to struggling students.
Collaborated with other preceptors and instructors to enhance student experience.
Lectured about Renal Disease Process.
Contributed educational and clinical expertise to help optimize training courses and boost student learning.
Assessed student knowledge levels and abilities with detailed assessments.
Compiled, administered and graded examinations to evaluate and record student comprehension levels.
Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
Education
Master of Science - Nursing Education
University of Texas At Tyler
Tyler, TX
12.2017
Bachelor of Science - Nursing
Baylor University
Waco, TX
05.2008
Skills
Corporate Compliance
Clinical Management
Scheduling
Administrative Leadership
Employee Performance Evaluations
Employee Recruitment and Hiring
Employee Work Scheduling
Performance Metrics
Budget Planning
Patient Relations
Multidisciplinary Team Collaboration
Facility Oversight
Certification
Certified Pediatric Nurse
Timeline
Clinic Director
EHE Health
12.2020 - Current
Adjunct Faculty Nursing Clinical Instructor
Texas A&M University-Commerce
01.2019 - 05.2020
Registered Nurse, Pediatrics
Children's Medical Center Dallas
06.2008 - 10.2020
Master of Science - Nursing Education
University of Texas At Tyler
Bachelor of Science - Nursing
Baylor University
Certified Pediatric Nurse
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