Eskinder Mesafint
Network Analyst
Summary
Detail-oriented IT enthusiast with up-to-date experience, seeking to aid an organizations hardware or software technical needs. Willing to provide passion, hard-work, and leverage skills in customer satisfaction to ensure project success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Field Operations Support Technician
Fairfax County Police Department
6 2022 - Current
- Provide daily technical support and maintenance on Axon In Car Video system.
- Configure, test and deploy Axon In Car Video system to over 300+ vehicles.
- Responsible for RMA process to any faulty equipment.
- Configure and deploy IBR-900 routers in police vehicles.
- Responsible for daily management of router devices in Netcloud.
- Replace, troubleshoot and configure In Car Video hardware in police vehicles.
- Troubleshoot both fleet 2 and fleet 3 system applications in police vehicles.
- Troubleshoot Panasonic CAD systems in police vehicles.
- Monitor and update inventory daily through Evidence.com, Netcloud and WASP inventory system.
- Recording and maintaining Service Now ticketing system.
- Monthly site visit checks for In Car Video System, Body Worn Camera and Interview Rooms.
- Coordinating and leading Body Worn Camera infrastructure projects at multiple police stations.
- Installation of Body Worn Camera docking station.
- Responsible for monthly server updates.
- Updating and testing Interview Room server, equipment and software.
- Update, test and deploy Interview Room PCs and equipment to various police stations.
- Work closely with agency IT staff to develop, test and release images for Interview Room PCs.
- Close communication with vendors such as Axon to assess faulty equipment, server errors and software issues.
- Managed, planned and executed projects such as Axon In Car Video migration and Axon Interview Room software upgrade.
- Create thorough documentation, training guides and training videos through Camtasia for users.
- Training users on different software, hardware and technical products and recommending appropriate technologies.
- Prioritized tasks based on time-sensitive deadlines on projects and customer tickets.
- Install and configure signal side arm devices for sworn police officers.
- Experience granting permissions to users in Active Directory and Evidence.com
Desktop Support Technician
Fairfax County Police Department/Thrive Networks
07.2019 - 06.2022
- Provide daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance.
- Deployed, maintained and operated numerous devices such as PCs, laptops, printers, monitors and printers.
- Solely responsible for maintaining the technical work environment for multiple stations.
- Weekly site visits to stations to maintain and correct issues at different agency locations
- Worked closely with agency IT staff to develop, test and release agency images for different computer models
- Configured and deployed over 200 workstations during yearly replacement cycle.
- Responsible for imaging workstations/laptops for users.
- Communicated closely with vendors such as Dell to repair faulty computer equipment.
- Monitor and update inventory daily.
- Install updates and scripts.
- Regularly maintaining ServiceNow ticketing system and time entry information.
- Automated some processes by creating documentation for common technical issues users face.
- Consistently demonstrated comprehensive product knowledge and aided users enthusiastically and professionally.
- Successfully managed demanding workload in responding to tickets, emails and phone calls.
- Experience with password resets on Active Directory.
Computer Technician (Seasonal)
Arlington Public Schools
05.2017 - 08.2017
- Responsible for setting up hardware, installing and configure software and drivers.
- Maintaining and repairing technological equipment.
- Manage security options and software in computers and networks to maintain privacy and protection from attacks.
- Perform regular upgrades to ensure systems remain updated.
- Troubleshoot system failures or bugs and provide solutions to restore functionality.
- Arrange maintenance sessions to discover and mend inefficiencies.
- Keep records of repairs and fixes for future reference.
Education
Bachelor's in Information Technology & Systems -
Old Dominion University
08.2015 - 05.2019
Skills
User training expertise
Technical Support
Troubleshooting skills
Ticket management
System Administration
System Maintenance
Microsoft (office, PPT, excel, spreadsheet, sharepoint)
Detail-oriented
Problem Solver
Creative Thinker
Analytical
Timeline
Desktop Support Technician
Fairfax County Police Department/Thrive Networks
07.2019 - 06.2022
Computer Technician (Seasonal)
Arlington Public Schools
05.2017 - 08.2017
Bachelor's in Information Technology & Systems -
Old Dominion University
08.2015 - 05.2019
Field Operations Support Technician
Fairfax County Police Department
6 2022 - Current
Similar Profiles
William BryanWilliam Bryan
Police Officer at Fairfax County Police DepartmentPolice Officer at Fairfax County Police Department
Kathy Ann KaehlerKathy Ann Kaehler
PCAII at Fairfax County Police DepartmentPCAII at Fairfax County Police Department
Garrett HumbersonGarrett Humberson
Police Officer at Fairfax County Police DepartmentPolice Officer at Fairfax County Police Department