Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eskinder Mesafint

Network Analyst

Summary

Detail-oriented IT enthusiast with up-to-date experience, seeking to aid an organizations hardware or software technical needs. Willing to provide passion, hard-work, and leverage skills in customer satisfaction to ensure project success.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Field Operations Support Technician

Fairfax County Police Department
6 2022 - Current
  • Provide daily technical support and maintenance on Axon In Car Video system.
  • Configure, test and deploy Axon In Car Video system to over 300+ vehicles.
  • Responsible for RMA process to any faulty equipment.
  • Configure and deploy IBR-900 routers in police vehicles.
  • Responsible for daily management of router devices in Netcloud.
  • Replace, troubleshoot and configure In Car Video hardware in police vehicles.
  • Troubleshoot both fleet 2 and fleet 3 system applications in police vehicles.
  • Troubleshoot Panasonic CAD systems in police vehicles.
  • Monitor and update inventory daily through Evidence.com, Netcloud and WASP inventory system.
  • Recording and maintaining Service Now ticketing system.
  • Monthly site visit checks for In Car Video System, Body Worn Camera and Interview Rooms.
  • Coordinating and leading Body Worn Camera infrastructure projects at multiple police stations.
  • Installation of Body Worn Camera docking station.
  • Responsible for monthly server updates.
  • Updating and testing Interview Room server, equipment and software.
  • Update, test and deploy Interview Room PCs and equipment to various police stations.
  • Work closely with agency IT staff to develop, test and release images for Interview Room PCs.
  • Close communication with vendors such as Axon to assess faulty equipment, server errors and software issues.
  • Managed, planned and executed projects such as Axon In Car Video migration and Axon Interview Room software upgrade.
  • Create thorough documentation, training guides and training videos through Camtasia for users.
  • Training users on different software, hardware and technical products and recommending appropriate technologies.
  • Prioritized tasks based on time-sensitive deadlines on projects and customer tickets.
  • Install and configure signal side arm devices for sworn police officers.
  • Experience granting permissions to users in Active Directory and Evidence.com

Desktop Support Technician

Fairfax County Police Department/Thrive Networks
07.2019 - 06.2022
  • Provide daily technical support for e-mail, network connectivity, peripheral equipment, and system maintenance.
  • Deployed, maintained and operated numerous devices such as PCs, laptops, printers, monitors and printers.
  • Solely responsible for maintaining the technical work environment for multiple stations.
  • Weekly site visits to stations to maintain and correct issues at different agency locations
  • Worked closely with agency IT staff to develop, test and release agency images for different computer models
  • Configured and deployed over 200 workstations during yearly replacement cycle.
  • Responsible for imaging workstations/laptops for users.
  • Communicated closely with vendors such as Dell to repair faulty computer equipment.
  • Monitor and update inventory daily.
  • Install updates and scripts.
  • Regularly maintaining ServiceNow ticketing system and time entry information.
  • Automated some processes by creating documentation for common technical issues users face.
  • Consistently demonstrated comprehensive product knowledge and aided users enthusiastically and professionally.
  • Successfully managed demanding workload in responding to tickets, emails and phone calls.
  • Experience with password resets on Active Directory.

Computer Technician (Seasonal) 

Arlington Public Schools
05.2017 - 08.2017
  • Responsible for setting up hardware, installing and configure software and drivers.
  • Maintaining and repairing technological equipment.
  • Manage security options and software in computers and networks to maintain privacy and protection from attacks.
  • Perform regular upgrades to ensure systems remain updated.
  • Troubleshoot system failures or bugs and provide solutions to restore functionality.
  • Arrange maintenance sessions to discover and mend inefficiencies.
  • Keep records of repairs and fixes for future reference.

Education

Bachelor's in Information Technology & Systems -

Old Dominion University
08.2015 - 05.2019

Skills

  • User training expertise

  • Technical Support

  • Troubleshooting skills

  • Ticket management

  • System Administration

  • System Maintenance

  • Microsoft (office, PPT, excel, spreadsheet, sharepoint)

  • Detail-oriented

  • Problem Solver

  • Creative Thinker

  • Analytical

Timeline

Desktop Support Technician

Fairfax County Police Department/Thrive Networks
07.2019 - 06.2022

Computer Technician (Seasonal) 

Arlington Public Schools
05.2017 - 08.2017

Bachelor's in Information Technology & Systems -

Old Dominion University
08.2015 - 05.2019

Field Operations Support Technician

Fairfax County Police Department
6 2022 - Current
Eskinder MesafintNetwork Analyst