Eslam Hassanein

• Monitor incoming clients, and revise refugees' shelter policies and procedures to meet evolving needs and compliance standards.
• Maintain partnerships with service providers, and ensure effective reporting to the City of Chicago.
• Manage census data, bed assignments, exit reports, and emergency response.
• Coordinate client transportation to external services with partner organizations.

• Oversee meal delivery and on-site services, and advocate for resources from city officials and volunteers.

• Streamlined daily operations at OEMC Pershing Warehouse using advanced warehouse management systems.
• Led a team of 5, prioritizing tasks and applying strong time management to boost efficiency.
• Managed logistics and inventory via Smartsheet, improving delivery times by 25%.
• Enhanced supply scheduling with data-driven forecasting, meeting 90% of delivery targets on time.

• Facilitate room assignments for new refugee residents conduct an orientation on facility rules and guidelines.
• Coordinate the distribution of meals and snacks to ensure efficient and timely service.
• Perform routine of the facility to uphold safety and compliance standards.
• Clearly communicate shelter policies and procedures residents, ensuring the residents understanding and compliance.
• Support the Manager in preparing the shelter census and assist in training newly hired Residential Aides.

• Assist unaccompanied refugee minors with room assignments while ensuring the residents comprehend dormitory and shelter regulations.
• Vise and mentor, a group of eight minors, imparting life skills such as personal hygiene, room upkeep bed arrangement, and respectful interaction.
• Provide constant supervision to ensure the safety of minors within the dormitory and during movements between locations.
• Clearly convey shelter policies and guidelines to minors during activities such as sports, programs, and educational sessions.

• Execute sales strategies to grow market share in corrugated carton and packaging solutions.
• Identify leads, set meetings, and negotiate deals to meet client needs.
• Achieve monthly sales targets and prepare reports for strategic planning.
• Provide post-sales support to ensure client satisfaction and retention.