ESLEYRA TAMEZ
New Caney,TX
Summary
Dedicated professional and energetic parking manager with 8+ years of experience. Strong multi-tasker, complete understanding of TIBA parking systems both reporting and technical. Capacity to increase revenue, maximize productivity and optimize customer satisfaction. Effective multilingual communication, collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Parking Manager
Houston First Corporation
09.2021 - Current
- Oversee Houston First Corporation parking facility’s including Avenida District and Theater District with over 12,000 parking spaces in 5 garages and 6 surface lots.
- Managed parking garages during events at Avenida District including (George R. Brown, Minute Maid, Toyota Center, Hilton Americas, Marriott Marquis, Discovery Green) and Theater District including (Wortham Center, Jones Hall, Bayou Music Center, Hobby and Alley Theaters) to ensure an efficient traffic flow, strategic planning, coordination and exceptional customer satisfaction.
- Established strong relationship with both Hotels Hilton Americas and Marriott Marquis to increase awareness of parking options for they're guest as well meeting the hospitality standards.
- Responsible to detailed review monthly parking financials and expenses of all facilities ensuring budget meet standards.
- Worked closely with parking contracted partners to ensure all expenditures are made in the best interest of HFC by Parking operations and management, maintenance services, garage security, elevators, landscaping and janitorial.
- Worked closely with Associated Times to ensure PARCS (TIBA, LPR) work efficiently on daily basis.
- Reduced customer complaints by proactively addressing concerns and enhancing communication with parking management service contractor(Winpark).
- On charge of City of Houston permits associated with our parking facility operations.
- Ensure compliance with municipal for ADA, Oil separator, lift at all HFC parking facilities.
- Develop and implement Security policies and procedure plan for HFC parking facilities.
- Develop the operational flooding procedure for the Theater District garages.
- Highly involved in the preparation of the annual operating budgets and recommend capital investments for the improvements of the parking facilities needs.
- Certified Park Smart Advisor.
- Major events serviced , Final Four 2023, NRA, College Football Playoff 2024.
Parking Manager
Winpark
07.2019 - 09.2021
- Managed over 1,500 parking spaces at Avenida South garage associated with Hilton Americas Hotel.
- Responsible for overseeing the daily activities at Avenida South Garage, providing leadership to ensure a smooth-running operation by guaranteeing that all staff employees are performing their job functions in an efficient manner.
- Control and ensure TIBA equipment work properly as well technical maintenance.
- Handle general accounting duties such as accounts payable, payroll, petty cash, monthly financials, and budgeting.
- Managed revenue and operating budgets while providing timely forecasts to finance team.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed the command center portfolio throughout Theater and Avenida District, to ensure staff properly and that all calls are performed efficiently, effectively, with utmost customer service, and resolved diplomatically.
- Responsible for hiring, training and development of supervisor, parking ambassador and command center staff.
- Monitor office audits of daily revenue reports to ensure proper sales totals are reported and recorded on time.
- Negotiated prices with vendors for the best interest of the client.
- Major event serviced: NAPE Expo, Quilts, Encore Championship, 2020 Chevron Houston Marathon.
Garage Manager
Republic Parking Systems
01.2017 - 06.2019
- Responsible to develop and implement new plans and procedures for Avenida South Garage, recently converted to fully automated system (TIBA).
- Managed over 1,500 parking spaces, assisting Hilton Americas valet operations and revenue reports.
- Regularly communicate and execute parking plan in partnership with Hilton Americas & George R Brown.
- Responsible for hiring, training staff and developing new strategies for customer satisfaction.
- Managed police officers needed for street traffic events.
- Managed Avenida South transit center.
- Planned and implemented solutions for technical problems with parking equipment.
- Responsible of general accounting duties such as accounts payable, payroll, petty cash, monthly financials, and budgeting
- Major events serviced: Super Bowl 2017, Chevron Houston Marathon 2017-2019, AKA Sorority, Quilts 2017-2018.
Valet Parking Services
Sovereign Services
08.2015 - 01.2017
- Serviced Hilton Americas valet cashier booth maintaining key tags orderly in AVPM system as well on the board to facilitate excellent service during peak periods.
- Enhanced overall customer satisfaction by providing exceptional service and resolving disputes in a timely manner.
- Maintain clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
- Maintained and secured revenue during shift to avoid theft or shortage.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Complete shift revenue report to compare accuracy with ticket usage.
Education
High School Diploma -
INTERLINE -Private School of Higher Studies
Monterrey, Nuevo Leon 2008
Skills
- Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships
- Ability to communicate professionally and effectively
- Detailed oriented
- Strong communication and organizational skills
- Ability to operate TIBA, INDECT, AVPM parking systems
- Ability to work flexible hours, including weekends
- Ability to understand traffic and planning mobility
- Bilingual skills (English /Spanish)
- Excellent customer service
- Ability to handle customer inquiries and complaints
Timeline
Parking Manager
Houston First Corporation
09.2021 - Current
Parking Manager
Winpark
07.2019 - 09.2021
Garage Manager
Republic Parking Systems
01.2017 - 06.2019
Valet Parking Services
Sovereign Services
08.2015 - 01.2017
High School Diploma -
INTERLINE -Private School of Higher Studies
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