Esma Gutic
New York,NY
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
19
19
years of professional experience
Work History
Freelance Office Manager
10.2020 - Current
- Acted as a leasing agent, showing properties to prospective clients and facilitating applications
- Managed tenant relations and vendor relations
- Paid bills, collected rent, and updated QuickBooks.
Property/Office Manager
Double R Ventures
09.2019 - 10.2020
- Managed 6 townhouses in the West Village and 2 buildings in Park Slope, Brooklyn
- Negotiated with vendors and supervised the execution of all services contracts
- Performed all bookkeeping, including rent collection, bill payments, and vendor invoices
- Optimized finances by controlling expenses and managing income using QuickBooks
- Mentored and managed the staff to provide all residents with exceptional customer service
- Inspected common areas, roofs, basements, and boiler rooms and initiated repairs
- Coordinated all tenant moves, turnovers, showings, and leasing processes
- Tracked all projects using Google spreadsheets.
Assistant Property Manager
Theo Management corporation
10.2007 - 10.2015
- Worked with the building manager to ensure the proper function of 64 units
- Oversaw boiler maintenance and performed yearly leak checkups in the apartments
- Improved tenant relations by escalating needs and ordering supplies
- Maintained proper function of the building, reporting all issues to the building superintendent.
Office Manager
Dr. Ramin Zahgi, DPM
04.2006 - 11.2010
- Handled copays, payments, prescriptions, patient records, and health insurance calls
- Developed x-rays in the office and helped prepare and clean up rooms pre- and post-treatment
- Sterilized instruments after procedures and ordered supplies for the office
- Served as the face of the office by greeting patients, answering incoming calls, scheduling appointments, and communicating all patient needs to the doctor.
Education
Bachelor of Science in Biology -
Queens College, City University of New York
New York, NY01.2015
Skills
- Microsoft Office Suite (PowerPoint, Word, Excel)
- Languages: Serbian
- Knowledgeable in QuickBooks
- Organizational Skills
- Office Management
- Customer Service
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
Timeline
Freelance Office Manager
10.2020 - Current
Property/Office Manager
Double R Ventures
09.2019 - 10.2020
Assistant Property Manager
Theo Management corporation
10.2007 - 10.2015
Office Manager
Dr. Ramin Zahgi, DPM
04.2006 - 11.2010
Bachelor of Science in Biology -
Queens College, City University of New York
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