Esmarlyn Paola Parra
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. As a Friendly Passenger Service Agent with considerable experience in airline and hospitality customer service. Helps passengers by interpreting flight schedules and transmitting weather reports.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Trainee
Marriot International
05.2023 - 05.2024
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Gained proficiency in using various foodservice equipment, including espresso machines, blenders, and POS systems.
- Enhanced overall dining experience for guests by offering personalized recommendations based on their preferences and dietary restrictions.
- Developed strong communication skills through constant interaction with customers, coworkers, and supervisors.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
Passengers Service Agent
Servair/United Airlines
03.2022 - 05.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Educated passengers on safety procedures and provided assistance to disabled passengers.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Tourism And Hotel Business Administration - Hotels Management
Universidad Dominicana O&M
Santiago, Dominican Republic 08.2022
Skills
- Barista Training
- Cross-Functional Teamwork
- Communication
- Positive Attitude
- Customer Service
- Multitasking
- Cash Handling Abilities
- Food safety knowledge
Certification
- Alcohol server Training - 09/09/2023 to 09/08/2025
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Food and Beverage Trainee
Marriot International
05.2023 - 05.2024
Passengers Service Agent
Servair/United Airlines
03.2022 - 05.2023
Tourism And Hotel Business Administration - Hotels Management
Universidad Dominicana O&M