Esme Abraham
Victorville
Summary
With extensive experience in FFA and 4H from elementary to high school, my passion for working with people and ensuring their satisfaction has grown immensely. Skilled in handling animals, including grooming my own dogs, I am driven to take on any challenge with unwavering dedication to achieve outstanding outcomes. Through diverse trips and camp experiences, I have honed my leadership skills and provided support to individuals facing obstacles. My active participation in both 4H and FFA has equipped me with exceptional public speaking skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Southwest Georgia United
05.2023 - 08.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Entered and verified data accurately into company database, ensuring data integrity
- Maintained confidentiality and security of sensitive information by following established protocols
- Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
Cashier/Customer Service
McDonald's
04.2021 - 07.2022
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
Ranch Hand
Lewis Mill Ranch
09.2018 - 04.2022
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Herded livestock using horses or ranch ATVs.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
- Provided comprehensive care for horses including grooming, feeding, exercising, and medical attention as needed.
- Cared for 60+ animals by feeding, watering, vaccinating and assisting with birthing.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Worked with ranch hands to clean stables and riding areas.
- Enhanced ranch safety with regular maintenance of fences and equipment.
- Ensured optimal animal health by administering vaccines and treatments as required.
- Maintained cleanliness and order in all ranch facilities, ensuring healthy environment for livestock and staff.
- Boosted overall productivity by optimizing task schedules based on seasonal needs and animal care priorities.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
Education
GED -
South Georgia Technical College
Cordele, GA12.2022
Skills
- Pricing
- Project Management
- Cashiering
- Strategic Planning
- Grooming
- Process Improvement
- Food Service
- Critical thinking
- Active listening
- Data entry
- Customer relations
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Scheduling
- Order processing
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Filing
- Sales expertise
- Assertiveness
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Account management
- Reading comprehension
- Spreadsheets
Willingtorelocate
- San Dimas, CA
- Pomona, CA
- La Verne, CA
- Glendora, CA
- Covina, CA
- Claremont, CA
- Fontana, CA
- Riverside, CA
Timeline
Customer Service Representative
Southwest Georgia United
05.2023 - 08.2023
Cashier/Customer Service
McDonald's
04.2021 - 07.2022
Ranch Hand
Lewis Mill Ranch
09.2018 - 04.2022
GED -
South Georgia Technical College
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