Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Esmeralda Albarran

Outlook,WA

Summary

Proven team player with a track record of enhancing customer satisfaction at McDonald's through exceptional customer service and efficient problem-solving. Skilled in cash handling and maintaining cleanliness, consistently contributing to a positive and productive work environment. Demonstrates strong multitasking abilities and a commitment to excellence, driving improved team performance and customer engagement.Consistently contributed to smooth workflow and enhanced guest experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Memeber

McDonald’s
10.2023 - 11.2024
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked front counter, drive-thru and other areas.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.

Team Member

Novelty Hill Januik
08.2023 - 06.2024
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Crew Member

McDonald's
06.2019 - 08.2023
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Worked front counter, drive-thru and other areas.
  • Accurately operated cash register to process customer payments.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

Nail Technician License -

Evergreen Beauty College
Everett Wa
08.2024

High School Diploma -

Sunnyside High School
Sunnyside, WA
07.2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Initiative and Self-motivation

Certification

Licensed nail technician

Timeline

Crew Memeber

McDonald’s
10.2023 - 11.2024

Team Member

Novelty Hill Januik
08.2023 - 06.2024

Crew Member

McDonald's
06.2019 - 08.2023

Nail Technician License -

Evergreen Beauty College

High School Diploma -

Sunnyside High School

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Esmeralda Albarran