Esmeiry Reyes Sanchez
Danbury,CT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Group Leader
RK Manufacturing
Danbury, CT
04.2022 - Current
- Developed and implemented group activities to promote team building and collaboration.
- Managed resources and delegated tasks to ensure timely completion of projects.
- Provided assistance with conflict resolution among team members.
- Maintained a high level of communication between group members and other departments.
- Monitored progress on projects, providing feedback and support as needed.
- Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals.
- Created detailed plans outlining project procedures and timelines for successful completion.
- Assisted with onboarding new employees into the organization's culture, policies, and practices.
- Motivated teams to reach their highest potential by setting achievable goals.
- Identified training needs for group members; provided instruction when appropriate.
- Enforced organizational policies while creating an environment that encourages open dialogue.
- Planned work schedules based on individual strengths, weaknesses, job requirements.
- Worked with other group leaders to identify and resolve issues between teams.
- Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Used daily system logs to document production information, discussing issues with management.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Monitored production line, watching for pile-ups or jams.
- Set up and operated production machinery according to specific standards and protocols of company.
- Met or exceeded target for on-time customer shipments.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Classified defects from finished orders for record tracking and statistics.
Machine Operator Assembler
RK Manufacturing
Danbury, CT
09.2018 - 04.2022
- Adjusted machine components to regulate speed, pressure, temperature, and other factors as needed.
- Monitored machines for malfunctions or errors during operations.
- Set up and operated production machinery in accordance with prescribed procedures and guidelines.
- Loaded materials into production machinery according to instructions.
- Inspected parts for defects using precision measuring instruments.
- Repaired or replaced worn or defective parts on equipment using hand tools or power tools.
- Performed necessary quality checks on finished products before shipment.
- Maintained accurate records of production data including quantity, type, and time frames of completed jobs.
- Organized workstations to maximize efficiency during assembly process.
- Trained new staff members in the use of production machinery and safety protocols.
- Followed established manufacturing processes to assemble components correctly.
- Cleaned working areas regularly to maintain a safe environment.
- Collaborated with colleagues to improve existing assembly processes.
- Verified production orders prior to starting set-up.
Customer Service Cashier
Taco Bell Restaurant
Danbury, CT
06.2015 - 09.2018
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Assisted customers by providing information and resolving complaints.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Danbury High School
Danbury, CT06-2015
Skills
- Customer Support
- Positive and professional
- Health and safety procedures
- Maintenance Coordination
- Data Entry
- Inbound and Outbound Calling
- Customer Service
Languages
Spanish
Full Professional
Timeline
Group Leader
RK Manufacturing
04.2022 - Current
Machine Operator Assembler
RK Manufacturing
09.2018 - 04.2022
Customer Service Cashier
Taco Bell Restaurant
06.2015 - 09.2018
High School Diploma -
Danbury High School