Esme Lucia Larios
Glendale,United States
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
9
9
years of professional experience
Work History
Project Manager and Estimator
Solid Ground General Contractor
Glendale , AZ
04.2024 - Current
- Developed and implemented project plans, budgets, and schedules.
- Organized subcontractors to ensure timely completion of projects.
- Monitored the progress of construction projects ensuring quality control standards were met.
- Reviewed architectural plans for accuracy and completeness.
- Coordinated with architects, engineers, surveyors, inspectors, and other specialists throughout the duration of the project.
- Conducted regular meetings with clients to discuss progress reports and changes in scope or design.
- Provided technical guidance to on-site personnel including laborers and supervisors.
- Analyzed cost estimates to determine if they are within budget constraints.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Built relationships with engineering staff and coordinated with vendors and contractors to align timelines, phases and work to be performed across projects or shutdowns.
- Enhanced customer satisfaction ratings by resolving issues effectively and efficiently.
- Monitored job sites to analyze problems and recommend and implement solutions.
- Conducted walk-through inspections and other scheduled inspections with homeowners.
- Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
- Ensured compliance with local, state, and federal building codes and regulations.
Supervisor and Project Estimator
Omar's Landscaping
Surprise, Arizona
10.2019 - 04.2024
- Served as key contact point for customer queries, ensured customer satisfaction, managed complaints, trained new staff, monitored service quality, introduced new protocols, managed contracts, and assisted customers with product questions.
- Developed and implemented project plans, budgets, and schedules.
- Organized subcontractors to ensure timely completion of projects.
- Monitored the progress of construction projects ensuring quality control standards were met.
- Conducted regular meetings with clients to discuss progress reports and changes in scope or design.
- Resolved conflicts between various parties involved in the construction process.
- Analyzed cost estimates to determine if they are within budget constraints.
- Managed multiple teams working on different aspects of a single project.
- Advised clients on innovative ways to reduce overall costs while maintaining quality standards.
- Enhanced customer satisfaction ratings by resolving issues effectively and efficiently.
Executive Assistant to CEO
Falcon 15 LLC
Los Angeles, California
06.2015 - 08.2018
- Managed executive schedules, coordinated meetings, implemented office systems, resolved administrative issues, overhauled filing system, introduced digital tools, provided support to executives, optimized inventory management, and streamlined communication.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Monitored incoming emails and responded accordingly in a timely manner.
Executive Assistant to General Manager and Equipment Management
La Aurora De Pitiquito S. De R.L De C.V. Associated with Fisher Industries Sand and Gravel Co.
Puerto Libertad, Mexico, Sonora
12.2015 - 01.2017
- Managed daily invoices, reports and proposals.
- Managed and tracked expenses to meet company budget requirements.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Leveraged word processing software to create proposals, letters and memos.
- Handled confidential information with discretion and integrity.
- Maintained accurate records of equipment inventory, repair and maintenance costs.
- Ordered parts needed for repairs or preventive maintenance activities as required.
- Created detailed reports outlining necessary repairs, estimated costs, and timeframes for completion.
- Planned, scheduled, coordinated, and monitored projects related to equipment maintenance and upgrades.
Education
Bachelor's degree in Architecture -
Unison
Hermosillo, Sonora, Mexico07.2015
Diploma -
Trevor G. Browne High School
Phoenix, AZ, United States06.2010
Skills
- Problem Solving
- Communication
- Conflict Resolution
- Office Systems
- Organization
- Customer Satisfaction
- Complaint Resolution
- Contract Management
- Quality Control
- Training
- Technical Troubleshooting
- Sales
- Relationship Building
- Lead Generation
- Administrative Support
- Team Management
- Public Speaking
- Negotiation
- Customer Retention
- Customer Service Excellence
- Service Standards Adherence
- Customer Service Training
- Project tracking
- Construction management
- Client Relations
- Concrete estimation
- Presentations
- Coaching and Mentoring
- Safety protocol
Personal Information
Age: 32
Languages
- English, Highly proficient
- Spanish, Native
References
- Jose Pimentel, Pimentel Distributions, Owner, (602)516-2187
- Craig Ricketts, Falcon 15, LLC, CEO, (310)923-6103
- Omar Aguilar, Omar's Landscaping, Owner, (520)634-6896
- Maximo Cabellos, Solid Ground General Contractors, CEO, (602)367-5607
Hobbies and Interests
- Spending time with family and friends
- Playing guitar and singing
- Reading and storytelling
- Playing chess with my son
- Sketching with my daughter
Timeline
Project Manager and Estimator
Solid Ground General Contractor
04.2024 - Current
Supervisor and Project Estimator
Omar's Landscaping
10.2019 - 04.2024
Executive Assistant to General Manager and Equipment Management
La Aurora De Pitiquito S. De R.L De C.V. Associated with Fisher Industries Sand and Gravel Co.
12.2015 - 01.2017
Executive Assistant to CEO
Falcon 15 LLC
06.2015 - 08.2018
Bachelor's degree in Architecture -
Unison
Diploma -
Trevor G. Browne High School
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