Esmelyn Guzman

• To provide monitoring and/or assistance to local agencies and groups participating in state health, social service, and/or advocacy programs regarding federal and state regulations and procedural requirements, legislative issues and community needs and resources; and to do related work as required.
• To provide monitoring and assistance to local agencies participating in health promotion, health care, employment and/or other social programs regarding their compliance with federal and state regulations and procedural requirements.
• To closely examine, as part of a formal, periodic review process, the procedures, programs, and operations of local agencies participating in programs designed to meet health, economic and/or other social services needs.
• To provide training and technical assistance to local agency staff and to local community groups.
• To interview clients, as appropriate, and determine their general attitudes toward the local agency, and/or particular programs carefully observing whether there are common complaints and checking out their validity.
• To assist in maintaining effective liaison with community agencies and with appropriate professional and lay groups, in order to promote the goals of programs for all eligible citizens and to obtain public reactions and responses to programs and services.
• To assist in reviewing the various activities of programs and evaluating their effectiveness in meeting goals, and in decreasing health hazards, economic need, and other social problems in the target population.
• To prepare proper reports related to survey findings, noting deficiencies or discrepancies in the area of program standards.
• To explain deficiencies or discrepancies to program officials and recommend ways to eliminate said deficiencies or discrepancies.
• To perform follow-up to insure that proper corrections are made.
• To assist in developing effective utilization of resources within local agencies and organizations in the state.
• To provide services or assist others to provide services in the areas of health care, health promotion, employment, community organization and/or advocacy, community care or other social issues.
• To do related work as required.

• Performed routine data entry or document management.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
• Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
• On an ongoing basis, and as the primary work assignment, to be responsible for reviewing and processing of licensing and registration applications in an agency with regulatory responsibility for specific business, industries, professions/occupations or similar activities; to be responsible for the maintenance of records on both manual and computerized systems relating to licensure; to interact with the public on an ongoing basis.
  To review and approve submitted forms to ensure compliance with laws, policies and procedures.
  To identify instances of missing or incomplete documentation, and to initiate action to procure required data.
  To receive taxes, fees and other monies pertaining to licensing transactions, and to maintain simple records thereof.
  To respond to inquiries concerning licensing matters through correspondence and in person.
  To assist in the investigation of consumer complaints and respond to inquiries from licensees and the general public.
  To enter data into the computer generating various licenses and registrations; entering fees into electronic cash registers and collecting appropriate monies.
  As required, to perform a variety of generic clerical tasks including typing, filing, recordkeeping, phone coverage, etc.
  To do related work as required.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Within the Department of Human Services, to perform a variety of clerical duties, including but not limited to: producing digital copies of documents, ensuring the quality of original and digital copies of documents, filing and indexing digital copies, and greeting and registering customers into the eligibility system.
To perform receptionist duties such as greeting and directing customers, providing information of a routine nature and direct customers to proper staff for requested information.
Direct and assist the public in the preparation of forms, records and the self-service portal located in DHS field offices.
To be part of the scanning team in a field office and the central scanning room.
Prepare, verify, sort, batch and scan all documents for new and existing customers.
To index and file scanned documents to new and existing cases for all programs.
Organize, maintain, and/or purge files, documents, applications and forms.
Receive, retrieve, sort, date stamp inter-departmental mail, U.S. postal mail, papers, applications, forms and any other documents and distribute mail and documents to appropriate destination.
Enter, direct and process incoming information pertaining to all departmental programs.
To scan in an organized fashion all applicable information in case records.
Answer phones, take messages and transfer calls to offices or appropriate personnel.
To operate office equipment such as scanning machines, copiers, calculators, and other office machines, as required, in the performance of clerical duties under conditions not requiring skilled operation of such equipment.
To prepare requisitions, vouchers, claims and other records, forms or reports of a clerical nature related to fiscal activities which includes but is not limited to: time, leave, travel, appointment, payroll, personnel and other related records, forms and reports; indexing and filing records, forms, reports; proofreading of typewritten material; assembling, compiling, verifying and analyzing routine statistical data, including the preparation of tables and charts prescribed by a superior; coding of data to be used for mechanical tabulations; preparing, verifying, processing and maintaining other varied office records and reports.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Transported patients between rooms and appointments or testing locations.