Summary
Overview
Work History
Education
Skills
Timeline
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Esmeralda Abreu

Newark

Summary

Dynamic banking professional with a proven track record at Citibank N.A., excelling in client-centric service and operational excellence. Multilingual communicator skilled in employee management and sales techniques, adept at fostering team collaboration and enhancing customer satisfaction. Committed to delivering strategic financial solutions while maintaining regulatory compliance.

Overview

12
12
years of professional experience

Work History

Manager

Esmeralda Shipping Express
01.2020 - Current
  • Operational control, Finance, help clients, Answered phone calls, Manage all employees

Universal Banker

Pnc Bank
Newark
02.2020 - 06.2021
  • Customer Services, Teller, Open and Closing account
  • Completed daily cash balancing and operated ATMs.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Completed routine transfers, deposits and bill payments.

Head Teller & Operations Manager

Citibank N.A
Newark
04.2014 - 10.2018
  • Proven track record of executing financial transactions in accordance with bank policies and procedures, while maintaining an excellent record in daily drawer/vault/ TAU/ATM balancing
  • Adheres to operational controls, including legal, corporate, and regulatory procedures, to ensure the safety and security of customer and bank assets.
  • Duties include managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/maintains vault cash, including buying and selling of cash with branch Tellers and ATMs
  • Proven track record of excellent client-centric service
  • Exhibit strong sales and service skills in presenting products and services while proactively educating clients on utilizing available access channels.
  • Shows initiative, empathy and proactively handles problems with clients while coaching other tellers as well

Teller

Wells Fargo
Newark
03.2013 - 07.2015
  • Helped customers make deposits, payments, withdrawals, transfer and etc
  • Helped out with any needs or concerns before sending them over to a banker or manager
  • Answered customer telephone calls promptly, and in a professional manner
  • Assisted customers with financial situations to develop strategic financial planning solution, while handling all customer relations issues in a gracious manner
  • Also trained the new hires and worked as an ATM custodian

Education

Nursing Program -

Berkeley College
01.2014

High School Diploma -

New Horizon's
01.2003

Skills

  • Excellent communication and interpersonal skills
  • Multilingual
  • Fluent in Spanish
  • Working knowledge of Microsoft Word Perfect
  • Working knowledge of Microsoft Word
  • Working knowledge of PowerPoint
  • Customer service
  • Employee management
  • Team building
  • Sales techniques

Timeline

Universal Banker

Pnc Bank
02.2020 - 06.2021

Manager

Esmeralda Shipping Express
01.2020 - Current

Head Teller & Operations Manager

Citibank N.A
04.2014 - 10.2018

Teller

Wells Fargo
03.2013 - 07.2015

Nursing Program -

Berkeley College

High School Diploma -

New Horizon's

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Esmeralda Abreu