Esmeralda Acosta
Rogers,AR
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
7
7
years of professional experience
Work History
Program Manager, Business Analysis and Insights
Walmart Realty
12.2021 - 09.2025
- Manage OCC Recycling program that has resulted in $475M in gross revenue back to Walmart, Sam’s Club, Non-Retail, and Distribution center locations across the US and Puerto Rico.
- Streamline OCC logistics process resulting in $1.35M in cost avoidance for FY24.
- Trained and support IG associates managing 8 waste and recycling programs.
- Negotiate OCC premium pricing during bid event to maximize revenue back to Walmart.
- Analyze market index data to develop and manage a monthly forecast used to communicate current economic conditions that will impact volume and pricing for Old Corrugated Cardboard and Metal.
- Proactively strategize asset availability and clean up efforts to support EOC and natural disaster events.
- Support the execution of programs involving Solid Waste, Recycling, and Sustainability for all formats under Walmart US.
- Support stores and facilities with the Trash Compactor and Open Top Management, Old Corrugated Cardboard Bales, Balers, Mixed Recycling Bales, Metal, Pallets, Food Organics and Meat Rendering.
- Review customer needs for OCC and Metal programs to ensure the cost-effective use of third-party environmental service providers.
- Work directly with cross-functional teams in order to close compliance gaps and continually improve programs and services.
- Responsible for OCC and Metal Recycling Program. Escalations, Follow-Up, Escalations Tracking, Service Channel Dispatch Not Confirmed, Dispatch Declined and Late to Arrive Work Orders for Wal-Mart and Sam’s Club stores.
- Provide support for perishable loss, natural disasters, and product recalls while maintaining the company’s zero waste goals and responsibly disposing of waste.
- Assisted with the Zero De-pack Organics Recycling program implemented in 173 locations in four states in 2022. Expanded program to 220+ locations in 7 states in 2023 while gaining buy in from Operational Leadership to accelerate expansion. In 2024, expansion will reach 1,500-1,800 locations.
- Landfill waste diversion increased over 40% across all locations converted to this program.
- More efficient for stores/clubs to execute and diverts approximately 20 hours each week in labor.
Patient Care Coordinator
Natural Hearing Centers
02.2021 - 09.2021
- Work with patient directly to collect all insurance documentation understanding current HIPAA laws.
- Keep clinic patient ready by managing office supply inventory per company approved lists.
- Manage an accurate account of cash, bank deposits and credit transactions.
- Maintain hearing aid inventory, repairs and lost & damage claims.
- Superior multi-tasking with time management discipline.
- Ability to work independently and collaboratively with staff and support services.
- Skilled in handling sensitive matters and patients with tact, courtesy, and discretion.
- Highly detailed, data entry and appointment scheduling using clinic schedule protocols and internal scheduling database software.
General Clerk II Bilingual
Serco Inc.
01.2019 - 08.2019
- Recorded and input information to internal database.
- Conducted outbound telephone calls.
- Performed data entry and retrieval of clients’ files.
- Internal training through company Learning Management System.
- Adhered to service compliance requirements by completing training modules and passing annual re-certifications.
- Maintained required production and quality standards as outlined by contract.
- Recognized and assessed issues associated to the task.
- Demonstrated flexibility and ability to adapt to changes.
Customer Resolution Specialist
Walmart Home Office
11.2018 - 12.2018
- Working with store associates to develop and implement resolutions.
- Resolved customer contact issues by using decision support tools to resolve issues.
- Authorizing customer compensation to achieve customer satisfaction with issue resolution.
- Remaining poised when faced with difficult interaction.
- Identifying high-visibility issues and escalating to appropriate corporate business unit.
- Communicating final decisions and resolutions to customers, gathering and recording customer satisfaction survey ratings.
- Representing company image to customers by providing professional, courteous customer service; providing accurate and timely information.
Education
Living the Inverted Pyramid – E2E Award -
Walmart Realty
09.2023
Cosmetology License - undefined
Career Academy of Hair Design
08.2015
Associate of Arts - Social Work
Northwest Arkansas Community College
05.2013
High School Diploma - undefined
Har-Ber High School
05.2011
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
- Data analysis
- Talent recruitment
Languages
English
Spanish
Timeline
Program Manager, Business Analysis and Insights
Walmart Realty
12.2021 - 09.2025
Patient Care Coordinator
Natural Hearing Centers
02.2021 - 09.2021
General Clerk II Bilingual
Serco Inc.
01.2019 - 08.2019
Customer Resolution Specialist
Walmart Home Office
11.2018 - 12.2018
Cosmetology License - undefined
Career Academy of Hair Design
Associate of Arts - Social Work
Northwest Arkansas Community College
High School Diploma - undefined
Har-Ber High School
Living the Inverted Pyramid – E2E Award -
Walmart Realty