Esmeralda Agolli
Cranford,NJ
Summary
Experienced with executive leadership and strategic planning. Utilizes innovative approaches to drive business growth and operational excellence. Track record of effective team collaboration and achieving results. Skilled Multi Site-Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Vice President, Multi-Site Branch Manager
JPMorgan Chase
Colonia, NJ
04.2022 - Current
- Navigated multi-level operational complexities as a branch manager, successfully managing two offices and upholding exceptional performance metrics.
- Executed comprehensive adherence to regulatory standards and internal policies, resulting in 36 months of impeccable audit results.
- Led a comprehensive staffing revamp within the first 180 days, hiring, training, mentoring, and developing licensed banker staff across two locations, and actively recruited top industry performers from competitive firms.
- Facilitated professional growth initiatives, achieving a 40% promotion rate among team members to positions with increased responsibilities.
- Spearheaded a partnership integration project that improved investment sales and lending production, contributing to top advisor performance in 2024.
- Analyzed business banking practices to elevate account opening effectiveness and boost cross-selling capabilities, contributing to increased client acquisition and portfolio growth.
- Orchestrated regional cultural programs, uniting managers to elevate business resource group involvement by 40% and directed speaker sessions focused on productivity and community service.
- Achieved operational consistency and efficiency by implementing standardized routines, including branch action plan blueprints and daily morning huddles, resulting in improved team collaboration and effectiveness.
- Implemented and maintained compliance protocols to align operations with firm’s code of conduct and regulatory standards.
- Facilitated customer interactions through strategic engagement approaches, ensuring a welcoming and professional atmosphere.
- Analyzed employee performance metrics and designed tailored improvement strategies to foster professional growth.
- Enhanced workflow efficiency through strategic task prioritization and process improvement, ensuring deadlines were met.
- Developed and maintained relationships with community stakeholders to promote a positive perception of the bank.
- Streamlined branch production by effectively resolving staff conflicts, performing evaluations, managing hiring and termination processes, and training employees on company policies and payroll procedures.
- Analyzed market trends and crafted strategies to drive annual sales increases among current customers.
- Oversaw cross-functional team efforts to implement strategic initiatives aimed at improving organizational
- Collaborated with executive leadership to align operational goals with overall business objectives
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Vice President, Branch Manager
JP Morgan Chase
New York, NY
02.2019 - 04.2022
- Built and led a 15-person branch team; implemented weekly skill coaching and pipeline routines for licensed bankers, strengthening needs-based conversations and conversion.
- Sustained a 100% client experience score across six straight months by tightening service standards, implementing lobby management, and driving consistent follow‑up on client feedback. Executed targeted outreach initiatives in the financial district market, driving a 20% growth in deposit and investment production through effective goal alignment.
- Accelerated first-time investment penetration to 10% within one year by formalizing banker–advisor handoffs, introducing pre‑call planning, and tracking referral quality and outcomes. Analyzed customer feedback to identify areas for service enhancement, resulting in increased client satisfaction levels.
- Oversaw compliance audits, ensuring branch met regulatory requirements and industry best practices.
Bank Branch Manager
Key Bank, NA
New York, NY
04.2017 - 02.2019
- Directed financial management of branch to ensure stability and growth of $3 million in monthly deposits.
- Developed and maintained relationships with local real estate agents and business accountant.
- Achieved a 20% increase in sales of balance growth products to drive revenue growth.
- Developed solutions to sales challenges and maximized business opportunities.
- Created strategies to develop and expand sales of services to existing customer which resulted in a increase in annual revenue.
- Analyzed employee performance metrics and designed tailored improvement strategies to foster professional growth.
- Led branch operations, ensuring compliance with regulations and policies.
Business Relationship Manager
Bank Of America, N.A.
New York, NY
01.2015 - 04.2017
- Achieved enhanced client satisfaction by delivering comprehensive support and guidance for consumer and business relationships. Identified and proposed new opportunities that aligned with client goals. Engaged specialists to ensure tailored solutions for client needs. Elevated client satisfaction to 100% + NPS points by aligning solutions to client goals and coordinating referrals with a 80% conversion rate, resulting in revenue and favorable balances.
- Coordinated cross-functional teams to streamline loan processing and improve customer experience.
- Communicated regularly with business clients to understand needs, evaluate current product use and cross-sell new products. Weekly, Monthly and Quarterly check ins with business clients
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Identified and engaged potential clients, fostering relationships with financial advisors and branch teams to enhance business growth.
- Managed a diverse portfolio of commercial customers across various industries, demonstrating adaptability and versatility in addressing distinct financial requirements.
- Optimized revenue generation by identifying upsell opportunities within existing customer base using data-driven insights.
- Engaged with business clients to thoroughly understand financial objectives and implement tailored banking solutions.
Business Development Manager
Red Rock Outdoor
New York, NY
05.2012 - 01.2015
- Working to achieve the company's sales targets formulate marketing strategies and responsible for implementing, planning, and keeping track of market intelligence in the industry. Handle objections by clarifying, emphasizing agreement and working through differences to a positive conclusion.
- Participated and actively engaged in strategy meetings with other shareholders. Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives. Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved increased sales revenue through effective evaluation of pricing strategies. Expanded distribution channels to enhance market reach and customer access.
- Built relationships with customers and community to establish long-term business growth.
Personal Banker
TD Bank
New York, NY
02.2010 - 05.2012
- Tactfully handled confrontational and any stressful interaction with costumers and posses strong problem solving.
- Maximize the depth and profitability of the customer's relationship by partnering with sales specialists in retail lending, investments, loans, mortgages and other product areas to ensure an outstanding customer experience. Collaborated with cross-functional teams to implement strategies that drive branch revenue growth.
- Established rapport with clients through attentive listening, understanding their financial needs, and recommending suitable products and services.
Bank Teller
Bank Of America
New York, NY
08.2008 - 02.2010
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills. Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping. Led initiatives to enhance customer engagement through targeted promotions and personalized service offerings.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries. Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Education
Associate Degree - Business Management
Kingsborough College
Brooklyn, NYBachelor of Arts - Business Communication
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Sales growth strategies
- Stakeholder engagement
- Experienced with MS Office applications
- Problem-solving skills
- Systematic project organization
- Experience in business development strategies
- Versatile in adapting to new challenges
- Collaborative team management
Certification
- Certification in Notary Public
Languages
Albanian
Native or Bilingual
Timeline
Vice President, Multi-Site Branch Manager
JPMorgan Chase
04.2022 - Current
Vice President, Branch Manager
JP Morgan Chase
02.2019 - 04.2022
Bank Branch Manager
Key Bank, NA
04.2017 - 02.2019
Business Relationship Manager
Bank Of America, N.A.
01.2015 - 04.2017
Business Development Manager
Red Rock Outdoor
05.2012 - 01.2015
Personal Banker
TD Bank
02.2010 - 05.2012
Bank Teller
Bank Of America
08.2008 - 02.2010
Associate Degree - Business Management
Kingsborough College
Bachelor of Arts - Business Communication
Southern New Hampshire University