Esmeralda Albarran
Renton,WA
Summary
Proven team player with a track record of enhancing customer satisfaction at McDonald's through exceptional customer service and efficient problem-solving. Skilled in cash handling and maintaining cleanliness, consistently contributing to a positive and productive work environment. Demonstrates strong multitasking abilities and a commitment to excellence, driving improved team performance and customer engagement.Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Memeber
McDonald’s
10.2023 - 11.2024
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
Team Member
Novelty Hill Januik
08.2023 - 06.2024
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Crew Member
McDonald's
06.2019 - 08.2023
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Nail Technician License -
Evergreen Beauty College
Everett Wa08.2024
High School Diploma -
Sunnyside High School
Sunnyside, WA07.2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Initiative and Self-motivation
Certification
Licensed nail technician
Timeline
Crew Memeber
McDonald’s
10.2023 - 11.2024
Team Member
Novelty Hill Januik
08.2023 - 06.2024
Crew Member
McDonald's
06.2019 - 08.2023
Nail Technician License -
Evergreen Beauty College
High School Diploma -
Sunnyside High School
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