ESMERALDA ALVARENGA
STAFFORD
Summary
Detail-oriented and highly organized professional with over 8 years of experience in administrative and operational roles across property management, hospitality, retail, and service industries. Fluent in both English and Spanish with a strong ability to manage multiple tasks, coordinate schedules, and streamline processes to improve office efficiency. Proven expertise in client relations, team management, and providing strategic support to leadership. Skilled in negotiation, communication, and handling sensitive information with discretion. Seeking to leverage exceptional organizational skills and administrative experience in a challenging administrative role.
Overview
8
8
years of professional experience
Work History
Director of Leasing
Pearson Smith Property Management
05.2023 - 01.2024
- Listing agent on all properties, while also being head of all listing processes and procedures
- Maintain original leases and renewals for the management office
- Maintain current contract files as prescribed by company contract policies and procedures
- Verified that all customers complaints were handled promptly and appropriate
- Led and developed a team who helped create a respectful work environment
- Coordinate and scheduled delivery for products with partnered vendors
- Accounting for inventory, verifying the daily cash flow while also placing orders to ensure full stocking for all guest request
- Promoted high customer satisfaction by resolving problem with knowledge and friendly services
- Delegated work to staff, while setting priorities and goals
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Coordinate with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations
- Build client relationship to maintain old business and acquire new customers
- Communicate with clients by phone, email, and face to face
- Collaborate with various internal departments to ensure they fulfill all customer request
- Resolving complaints and kept track of all processes that pertain to the clients desires
- Collect and analyze data concerning consumers behavior to understand trends and changing needs
Account Manager
Service Master
10.2020 - 05.2023
- Analyzed market trends to inform strategic recommendations for clients.
- Developed tailored solutions, enhancing client engagement and retention.
- Enhanced service offerings with regular feedback sessions to identify areas for improvement.
- Increased client satisfaction by cultivating strong relationships and understanding client needs.
- Facilitated contract negotiations, securing favorable terms for both clients and company.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Improved overall team productivity by implementing best practices in organization and time management.
Client Experience Manager
Sephora
09.2019 - 10.2020
- Managed client experiences in a fast-paced retail environment, enhancing customer satisfaction through personalized service.
- Developed and implemented customer engagement strategies, increasing brand loyalty and repeat business.
- Led a team of beauty advisors, providing ongoing training and performance feedback to ensure high-quality service.
General Manager
Uncle Julio's Corporation
08.2015 - 09.2019
- Directed day-to-day operations of a high-volume restaurant, ensuring exceptional customer service and smooth front/back-of-house operations.
- Increased revenue by 20% through staff training, process improvements, and customer loyalty programs.
- Managed a team of 40-60 employees, focusing on performance coaching, conflict resolution, and employee retention.
- Streamlined operational processes by implementing best practices.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Associate of Science - Social Sciences
Northern VA Community College
Skills
- Proficient in Bilingual Communication
- Dispute Resolution Proficiency
- Operational Improvement
- Client Engagement Strategies
- Effective Team Coordination
- Strong Interpersonal Communication
- Effective Task Management
Strengthsandexpertise
- Bilingual English/Spanish
- Negotiation Skills
- Strong Communication Skills
- Strategic Planning
- Client Relationship Management
- Leadership Experience
Timeline
Director of Leasing
Pearson Smith Property Management
05.2023 - 01.2024
Account Manager
Service Master
10.2020 - 05.2023
Client Experience Manager
Sephora
09.2019 - 10.2020
General Manager
Uncle Julio's Corporation
08.2015 - 09.2019
Associate of Science - Social Sciences
Northern VA Community College
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