Esmeralda Aponte
Elmendorf,United States
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset with strong work ethic. Dedicated to business success, eager to learn more and to advance professionally. Holds quality and teamwork in high esteem. Identifies and resolves problems without delay to maintain order. Highly organized, proactive and punctual. Works well within team settings. Great with computers and excellent Excel skills. Expert with digital recordkeeping.
Overview
10
10
years of professional experience
Work History
Team Leader, TSC Logistics
Navistar
San Antonio , TX
2023.07 - Current
- Coached team members on best practices in order to optimize workflow processes.
- Ensured compliance with company policies, safety regulations, and customer requirements.
- Managed and coordinated the daily activities of a team of 5 logistics personnel.
- Audited warehouse inventory levels regularly to prevent stock outs or overages.
- Monitored performance metrics to identify areas for improvement in the team's operations.
- Maintained accurate records related to shipping orders, invoices, and other paperwork.
- Led and managed projects to support logistics efforts and plans.
- Worked collaboratively with customers and staff at various levels.
- Identified and resolved shipping and packaging errors.
- Checked items into computer system, printed labels and directed to storage locations.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Directed team activities by establishing task priorities and providing guidance.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
Team Member
Navistar, Inc.
San Antonio , TX
2022.10 - Current
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Operate forklifts.
- Delegated daily tasks to team members to optimize group productivity.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Followed staffing strategies to achieve production goals.
- Documented production levels and materials used to keep management informed.
- Offered training and support to keep team members motivated and working toward objectives.
CAP Team 1 Associate
Walmart
San Antonio , TX
2020.07 - 2022.10
- Helped customers on floor with locating, reaching and selecting merchandise.
- Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
- Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
- Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
- Maintained, cleaned and organized backroom according to company policy.
- Labeled and priced merchandise, securing fragile and high-shrink products.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Used inventory management systems and completed bin audits.
Sales Floor Associate Cashier
Walmart
San Antonio , TX
2019.08 - 2020.07
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Manager
Burgerking
Elmendorf , TX
2017.04 - 2019.08
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
Cashier
Burger King
Elmendorf , TX
2014.02 - 2015.03
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints and escalated worsening concerns for remediation.
Education
Associate of Arts - Pre-Professional Biology
Palo Alto College
San Antonio, TX05.2022
Associate of Science - Pre-Professional Biology
Palo Alto College
San Antonio, TX05.2019
High School Diploma -
Southside High School
San Antonio, TX05.2016
Skills
- Excel, LN, Word, PPTX
- Responsible
- Adaptive team player
- Dependable and reliable
- Certified in walkie stacker, electrical jack, and forklift
- Excellent customer service
- Bilingual
- Cash management
- Cash register operation
- Organizational skills
- Friendly, positive attitude
- Active listening
- Teamwork and Collaboration
- Safety Processes and Procedures
- Overseeing Daily Activities
- Leadership
- Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Team Leader, TSC Logistics
Navistar
2023.07 - Current
Team Member
Navistar, Inc.
2022.10 - Current
CAP Team 1 Associate
Walmart
2020.07 - 2022.10
Sales Floor Associate Cashier
Walmart
2019.08 - 2020.07
Manager
Burgerking
2017.04 - 2019.08
Cashier
Burger King
2014.02 - 2015.03
Associate of Arts - Pre-Professional Biology
Palo Alto College
Associate of Science - Pre-Professional Biology
Palo Alto College
High School Diploma -
Southside High School
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