Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esmeralda Arambula

Celina,TX

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

15
15
years of professional experience

Work History

Branch Manager

Commercial Bank of Texas
09.2021 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Universal Banker

Texas Republic Bank
02.2021 - 09.2021
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.

Assistant Branch Manager

OneWest Bank
07.2018 - 10.2020
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Assistant Branch Manager

Chase Bank
06.2010 - 06.2018
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Coached and developed branch staff by offering constructive feedback and training opportunities.

Education

High School Diploma -

Venice High School
Los Angeles, CA

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager

Commercial Bank of Texas
09.2021 - Current

Universal Banker

Texas Republic Bank
02.2021 - 09.2021

Assistant Branch Manager

OneWest Bank
07.2018 - 10.2020

Assistant Branch Manager

Chase Bank
06.2010 - 06.2018

High School Diploma -

Venice High School

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