Esmeralda Arellano
Santa Ana,CA
Summary
Bilingual / Spanish. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Operator Driver
Transdev
03.2023 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Received excellent customer reviews for friendly, punctual transport services.
- Collaborated with dispatchers to quickly resolve route disruptions or delays, minimizing inconvenience to riders.
- Assisted passengers with disabilities and other physical issues in boarding and exiting to promote passenger safety.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
Janitor
Fish Window Cleaning
10.2019 - 06.2022
- Used time management and efficient cleaning methods to meet deadlines.
- Supervised supplies in inventory and submitted reorder requests
- Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Collected payments , invoices or written receipts to support accounting records and help business remain profitable.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Handled equipment, chemicals and materials properly and with caution.
- Worked individual to service cleaning services offices and other commercial buildings.
Day Porter
Irvine Company
12.2019 - 09.2021
- Communicated with coworkers and managers about completed duties and any special Tasks.
- Clean and maintain exterior to interior from apartment homes. I have mastered a full spiff with in 3 hrs while helping maintenance technician with work orders.
- Painted garages walls and patio floors using brushes, and paint rollers.
- Operated Golf cart , pressure washer and gas leaf blower.
- Order and restock inventory for cleaning supplies.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Lead
DMS Facility Services
11.2016 - 12.2019
- Served as primary liaison between community management and an on-site team of eight employees
- Oversaw the team's day-to-day maintenance operations such as cleaning and detailing throughout the communities while upholding a professional and approachable demeanor around residents
- Trained new team members in all aspects of maintenance standards and safety procedures in an energetic and positive way to promote a strong work ethic and encourage team productivity
- Catalogued maintenance supplies and created a system to track product use amongst on-site team
- Exhibited collaborative problem-solving skills by addressing issues and finding practical solutions to the unique expressed and unexpressed needs of management.
Hostess, Back Waiter
PF Chang's China Bistro, Take
02.2014 - 10.2016
- Greeted guests upon entering the restaurant, seated them, or put them on the waitlist if necessary
- Answered calls to the restaurant, tracked reservations, and addressed any questions or concerns regarding the menu
- Helped to ensure floor layouts were correct and servers were receiving the right amount of tables
- Assisted servers and other staff with various tasks within the restaurant to ensure all operations are running smoothly and all guests are receiving prompt and exceptional service.
Small Claims Representative
La Canasta Furnishing Inc
01.2010 - 07.2012
- Answered high volume calls and assisted customers with inquiries while upholding exceptional customer service standards
- Composed legal paperwork for court records and provided customers with accurate claims reviews in an efficient and timely manner
- Input customer data and performed adjustments of claims processing.
Education
Medical Assistant/ Back Office -
The Central Regional Occupation Program
Santa Ana, CA06.2000
Skills
- Customer Service
- Greet Guests
- Safety Regulation and color Code for Osha
- Maintaining Clean Work Areas
- Vehicle Inspection
- Traffic laws knowledge
- Defensive Driving
Additional Information
- authorized to work in the US for any employer. Willing to relocate Irvine, Anaheim and Garden Grove
Timeline
Operator Driver
Transdev
03.2023 - 06.2024
Day Porter
Irvine Company
12.2019 - 09.2021
Janitor
Fish Window Cleaning
10.2019 - 06.2022
Lead
DMS Facility Services
11.2016 - 12.2019
Hostess, Back Waiter
PF Chang's China Bistro, Take
02.2014 - 10.2016
Small Claims Representative
La Canasta Furnishing Inc
01.2010 - 07.2012
Medical Assistant/ Back Office -
The Central Regional Occupation Program
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