Esmeralda Arroyo
Wenatchee,WA
Summary
Proactive and goal oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flight Instructor
Bigbend Community College
Moses Lake, WA
09.2024 - Current
- Developed and implemented flight training curricula for diverse student populations.
- Conducted thorough pre-flight inspections ensuring compliance with safety regulations.
- Mentored aspiring pilots, enhancing their technical skills and confidence in flight operations.
Server
Viscontis
Wenatchee
05.2023 - 05.2024
- Delivered exceptional customer service, ensuring guest satisfaction through attentive support and prompt responses.
- Managed daily operations, coordinating with kitchen staff to optimize food delivery and presentation.
- Provided exceptional customer service during events to enhance guest experience.
Server
South
Wenatchee, WA
05.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Solution specialist
Verizon Wireless
Wenatchee, United States
07.2015 - 01.2022
- Documents sales by creating or updating customer profile records.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Assists with inventory, including receiving and stocking merchandise.
Education
Commercial Pilot AAS/ Associate Prof-Tech - Commercial Pilot
Bigbend Community College
Moses Lake, WA09-2023
Associate of Applied Science -
Bigbend Community College
Moses Lake, WA06-2022
Skills
- Teamwork and collaboration
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Active listening
Certification
- Commercial Pilot- ASEL/AMEL
- CFII (Instrument Flight Instructor)
Languages
Spanish
Full Professional
Timeline
Flight Instructor
Bigbend Community College
09.2024 - Current
Server
Viscontis
05.2023 - 05.2024
Server
South
05.2022 - 05.2023
Solution specialist
Verizon Wireless
07.2015 - 01.2022
Commercial Pilot AAS/ Associate Prof-Tech - Commercial Pilot
Bigbend Community College
Associate of Applied Science -
Bigbend Community College