Esmeralda Barraza
Summary
Diligent Bilingual Customer Service Rep with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Benefits Specialist
My Dr Now
04.2024 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Streamlined insurance verification process, reducing wait times for patients and medical staff.
Medical Assistant/Receptionist
Reddy GI Associates
09.2021 - 04.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Some College (No Degree) - Medical Assisting
Brookline College - Phoenix
Phoenix, AZ2010
Skills
- Customer service
- Problem-solving
- Fluent bilingualism
- Great active listening skills
- Time Management
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Benefits Specialist
My Dr Now
04.2024 - Current
Medical Assistant/Receptionist
Reddy GI Associates
09.2021 - 04.2024
Some College (No Degree) - Medical Assisting
Brookline College - Phoenix
Similar Profiles
Lizbeth AlmanzaLizbeth Almanza
Medical Receptionist at MY DR NOWMedical Receptionist at MY DR NOW
Jessie DominguezJessie Dominguez
Accounts Receivable Analyst at My Dr NowAccounts Receivable Analyst at My Dr Now
Patricia Allen-BowmanPatricia Allen-Bowman
Medical Assistant at MY DR NOWMedical Assistant at MY DR NOW
Jessica JohnsonJessica Johnson
Benefits Specialist at Macy's Inc.Benefits Specialist at Macy's Inc.
Kimberly MartinKimberly Martin
Benefits Specialist at Wyoming Retirement SystemBenefits Specialist at Wyoming Retirement System