Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills. Adept at building and maintaining positive relationships with employees and management.
Overview
12
12
years of professional experience
Work History
Keyholder/Sales
Torrid
06.2023 - Current
Completed store opening and closing procedures.
Counted out cash drawers and balanced totals.
Trained and mentored new employees.
Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Improved customer service by projecting friendly and knowledgeable attitude.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Tracked, analyzed and reported store sales performance metrics to store manager.
Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Provider/Elderly Caretaker
Outreach Health Services
03.2020 - Current
Assist elderly with daily living activities and physical therapies.
Encourage elderly to engage in people-centered activities and participate in community.
Maintain clean, safe, and well-organized patient environment.
Offer companionship and kindness to elderly patients.
Clean house, ran errands, managed laundry, and completed weekly grocery shopping.
Assist clients with daily living needs to maintain self-esteem and general wellness.
Transport individual to events and activities, medical appointments, and shopping trips.
Establish nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Entertain converse , and read aloud to keep patients mentally alert.
Provide safe mobility support to help patients move around personal and public spaces.
Administer medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
Monitor client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Regional Career Development Coordinator/Recruiter
Home Builders Institute
01.2020 - 01.2023
Evaluated strengths and weaknesses of candidates through effective screening processes.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Kept up to date on local, state and federal guidelines and policies governing workforce development programs.
Conducted research on future career outlook, trends and educational or skill requirements.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Provided individual and group career development services to students.
Assisted students in skill development such as job searching, networking, ethical conduct and negotiations.
Coordinated technical training and personal development classes for staff members.
Assisted in promoting career-related on campus programming.
Managed new student orientation training process for more than 100+ employees each year
Established internship program, resulting in placement of 15 students every 3 months.
Worked closely with other campus partners to direct most cohesive and beneficial service to students, faculty and university.
Assisted students with creating successful search documents such as resumes, cover letters and applications.
Administered various career and personality assessments to clients to help determine career cluster and career interest matching.
Networked with professionals in community and built relationships to establish resources and future job opportunities for clients.
Attended community events to engage with local businesses and build referral network.
Student Services Coordinator/Recruiter
Phoenix Truck Driving School
04.2017 - 12.2020
Evaluated strengths and weaknesses of candidates through effective screening processes.
Operated and maintained applicant tracking and candidate management systems. Enrolling 10-15 students every 8 weeks.
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Facilitated new employee orientations to foster positive team attitude.
Maintained filing system of current, prospective and future positions.
Supported student social, emotional and academic development.
Provided information and coordinated referrals for available programs.
Career Counselor
Serco/Inverness Technologies Inc.
04.2012 - 12.2017
Provided services to transitioning Service Members and their Family Members.
Provided individual counseling for personal interaction enabling users to ask questions, seek clarification and obtain assistance with ITP.
Scheduled, prepared classroom, announced and planned local briefings; coordinated DOL Employment Workshops and VA Benefits Briefings as required to meet needs of Service Members.
Provided Transition Briefings which provided clients with required information regarding available transition services and eligibility requirements for transition benefits; notified all eligible Soldiers of required pre- separation counseling. Conducted individual counseling; developed an ITP; developed and created résumé of choice: chronological, basic, federal.
Discussed and developed individual transition goals.
Learn about continuum of service; provided follow-on counseling and assisted in completing the deliverable for Service Member gap analysis; identified, scheduled and conducted TAP employment assistance workshops.
Complied with other instructions from Contract Installation Manager to perform tasks.
Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
Education
Master of Arts - Counseling
Webster University
Fort Bliss, TX
06.2011
Bachelor of Science - Management / Human Resources
Park University
Fort Bliss, TX
05.2008
Skills
Customer Service
Verbal and Written Communication
Information Confidentiality
Critical Thinking
Team Leadership
Active Listening
Complex Problem-Solving
Bilingual
Languages
Spanish
Full Professional
Timeline
Keyholder/Sales
Torrid
06.2023 - Current
Provider/Elderly Caretaker
Outreach Health Services
03.2020 - Current
Regional Career Development Coordinator/Recruiter
Home Builders Institute
01.2020 - 01.2023
Student Services Coordinator/Recruiter
Phoenix Truck Driving School
04.2017 - 12.2020
Career Counselor
Serco/Inverness Technologies Inc.
04.2012 - 12.2017
Master of Arts - Counseling
Webster University
Bachelor of Science - Management / Human Resources