Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ESMERALDA BEDOLLA

McAllen,TX

Summary

Courteous professional with substantial experience in various industries. Skilled in team development and providing excellent customer support.


  • Independent
  • Problem Solver
  • Motivated
  • Team Player
  • Dependable
  • AttentIon to detail
  • Multitasker

Overview

11
11
years of professional experience
1
1
Certification

Work History

Care Coordinator II/Interim Team Lead

Included Health
10.2022 - Current
  • Gathered information, assessed and fulfilled members' needs and educated on important policies and procedures.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported care coordinators by quickly responding to questions and finding appropriate solutions to members' issues.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Care Coordinator/Client Analyst/Team Lead

TaskUs
03.2021 - Current
  • Determined the need for special assessment activities for complex cases, effectively handling care plans.
  • Analyze quality data
  • Assist with new hire training
  • Evaluate employee skills and knowledge, providing training and coaching where needed.
  • Establish open and professional relationships with team members to achieve quick resolutions.

General Manager/Comptroller/Bookkeeper/Purchaser

Sarati Int.
05.2013 - 08.2018
  • Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Developed and maintained relationships with customers and suppliers through account development
  • Maintained and processed invoices, deposits and money logs
  • Established QuickBooks accounting system to reflect accurate financial records, including payroll.
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.

Education

Computer Science/Accounting Technology

University of Texas
Brownsville, Tx
06.2005

Homer Hanna High School
Brownsville, Tx
06.1999

Skills

  • Customer Service (Salesforce, CxOne, Five9, Slack)
  • Spreadsheet Software (Google-Sheets, MS Excel)
  • Word Processing Software (Google docs, MS Word, MS Works)
  • Accounting Software (Intuit Quickbooks)
  • Project Tracking (Mondaycom)
  • Presentation Software (Google Slides, MS Powerpoint)
  • Email Software (Gmail, Outlook)
  • Typing Speed: 60 WPM

Certification

Intuit Quickbooks Certification

Real World Training 03/2013


Income Tax Preparer

H&R Block 10/2005

Languages

Spanish
Native or Bilingual

Timeline

Care Coordinator II/Interim Team Lead

Included Health
10.2022 - Current

Care Coordinator/Client Analyst/Team Lead

TaskUs
03.2021 - Current

General Manager/Comptroller/Bookkeeper/Purchaser

Sarati Int.
05.2013 - 08.2018

Computer Science/Accounting Technology

University of Texas

Homer Hanna High School

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ESMERALDA BEDOLLA