Esmeralda Carolina Romero Ramírez
North Hollywood
Summary
In recent years, I have developed diverse skills and qualities that will add value to your team in this role. I learned to understand the importance of being able to work together to achieve success. I am ready to take this opportunity and learn new things that come my way. Always open to learn and try new things.Im a Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Shift Leader
Massis kabob
Glendale
11.2023 - Current
- This is their only restaurant besides having more.
- Supervised team members during peak service hours to ensure smooth operations.
- Trained new staff on food preparation and customer service standards.
- Assisted with scheduling shifts to optimize staff coverage and efficiency.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Coordinated food presentation and quality checks before serving to customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Cashier
Pure Care Car Wash
Woodland Hills
05.2022 - 11.2023
- Greeted 100-200 customer daily.
- Ensured a clean environment surrounding the cashier area.
- Promoted customers to join our membership to encourage loyalty, satisfaction, and to increase sales.
- Providing excellent customer service.
- Addressing customers needs and inquiries.
- Handled complaints.
- Performing thorough inspections.
- Ensuring high standards for cleanliness.
- Effectively listening to instructions and providing clear information to customers and team members.
- Processed customer transactions efficiently at the service counter.
- Assisted customers with product selections and car wash services.
- Maintained cleanliness and organization of the cash register area.
- Handled cash and electronic payments accurately and securely.
- Provided exceptional customer service to enhance client satisfaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Interior cleaner
Marce cleaning services
North Hollywood
05.2022 - 11.2022
- Managed cleaning operations for multiple large residential properties across various cities, which ensured high standards of cleanliness and customer satisfaction.
- Collaborated with the company to develop efficient cleaning schedules, helping us complete jobs on time and meet client expectations consistently.
- Organized and transported cleaning supplies and equipment, which streamlined our setup and reduced preparation time for each job.
- Maintained a positive mindset with clients, leading to repeat business and referrals that contributed to the growth of the family business.
- Maintained high standards of cleanliness and sanitation throughout assigned areas.
- Adapted cleaning methods based on different surfaces and client preferences.
- Cleaned bathrooms including toilets, sinks, showers and tubs and mirrors.
- Scrubbed hard surface floors with appropriate cleaning solutions using mops or power scrubbers and buffers.
- Dusted furniture, shelves, window sills, baseboards and other surfaces.
- Swept, vacuumed and mopped floors throughout the building.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Made sure client was happy with my job
Education
High School -
North Hollywood High School
North Hollywood 08.2018 - 06.2021
Skills
- Loving
- Organize
- Responsible
- Patience
- Respectful
- On time
- Fast learner
- Clean
- Kind
- Focused
- Staff training
- Team supervision
- Customer service
- Cash management
- Food safety standards
- Inventory management
- Food quality control
- Complaint resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team building
- POS system operation
- Assigning work
- Inventory counts
- Verbal and written communication
- Flexible schedule
Personal Information
Date of Birth: 10/11/02
Ethnicity
Hispanic/Latina
Timeline
Shift Leader
Massis kabob
11.2023 - Current
Interior cleaner
Marce cleaning services
05.2022 - 11.2022
Cashier
Pure Care Car Wash
05.2022 - 11.2023
High School -
North Hollywood High School
08.2018 - 06.2021