Hi, I’m
Esmeralda Castaneda
Coatesville,PA
Summary
Proficient Assistant Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Talented professional with expert sales and exceptional talents. Composed persona known for having excellent drive. Insightful management position with 10 years of customer service experience.
Overview
11
years of professional experience
Work History
TJ Maxx, TJX Companies
Assistant Store Manager
06.2016 - 10.2022
Job overview
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
McDonalds
Manager
10.2011 - 05.2016
Job overview
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Set schedules for 30+ staff members by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Education
Coatesville Area Senior High SchoolCoatesville, PA
High School Diploma
06.2016
Skills
- Critical Thinking
- Strategic Planning
- Self-Motivated
- Store Opening and Closing
- Management Team-Building
- POS Systems
Accomplishments
- Supervised team of 70 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
TJ Maxx, TJX Companies
06.2016 - 10.2022
Manager
McDonalds
10.2011 - 05.2016
Coatesville Area Senior High School
High School Diploma
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