Esmeralda Castillo
Arkansas City
Summary
Over 6 years of customer service experience and 3+ years of victim advocacy. I earned my Bachelor of Science in Psychology from Fort Hays State University in May 2026. I am highly organized and detail-oriented, with strong communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
VICTIM ADVOCATE
Wichita Area Sexual Assault Center
Wichita
11.2022 - Current
- Provide confidential and comprehensive advocacy services to English and Spanish-speaking individuals experiencing trauma from abuse.
- Schedule and perform presentations at schools, agencies, and community events centered around their needs to spread awareness about abuse and prevention methods.
- Facilitated access to medical, legal, and psychological resources for victims navigating the recovery process.
- Take responsibility for the crisis line one week of every month.
PRO SALES ASSOCIATE
The Home Depot
Wichita
01.2022 - 07.2022
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Collaborated with team members to meet daily sales goals, contributing to enhanced store performance.
- Resolved customer inquiries and complaints effectively and professionally.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor of Science - Psychology
Fort Hays State University
Hays, KS05-2026
Associate of Arts - Music Theatre
Cowley College
Arkansas City, KS05-2021
Skills
- Crisis intervention
- Victim support
- Communication skills
- Active listener
- Documentation skills
- Problem-solving skills
- Time management
- Multitasking capacity
- Fluent in Spanish
- Presentation skills
- Data entry
- Proofreading & editing
- Adaptable
Awards
- Psychology Student of the Month, May 2025
- Dean's Honor Roll
- Employee Certificate of Appreciation for 'Creativity and Empathy'
Timeline
VICTIM ADVOCATE
Wichita Area Sexual Assault Center
11.2022 - Current
PRO SALES ASSOCIATE
The Home Depot
01.2022 - 07.2022
Bachelor of Science - Psychology
Fort Hays State University
Associate of Arts - Music Theatre
Cowley College