Esmeralda Castro
Summary
Proactive work based skills that include being patient with customers who have little product knowledge. Monitoring high traffic by quickly greeting customers, guiding them to areas that suit their shopping needs.
Upselling services including memberships, credit cards and warranties. Helping customers get the most out of their purchases by adding accessories sharing news about new releases and upcoming promotions. Smoothly handling customer service-based experiences processing refunds and exchanges, plus problem-solving skills leaving customers highly satisfied. Closing departments making sure the store/building is in elite conditions for the next day, while reporting lost or stolen items to leadership.
Overview
6
6
years of professional experience
Work History
Sales Associate
Bestbuy Retail Store
Tampa, FL
05.2021 - 06.2026
- Guiding customers through transactions using product knowledge
- Upgrading memberships and adding warranties so customers get the most out of their purchases
- Smoothly offering credit cards and breaking down financing/reward options in every transaction
- Processing returns/exchanges
- Handling large cash transactions checking for false bills
- Dodging fraudulent shoppers without escalating the interaction
Stocker and Replenishment
Michaels Arts And Crafts
Tampa, United States
01.2021 - 05.2022
- Created attractive displays and end caps to promote specific stock to customers.
- Used hand scanners and computer tracking systems to update merchandise locations.
- Constructed pallets for sales floor and moved items safely using pallet jacks.
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
- Greeted and used service model to meet customers needs.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Attractions Host
PK's PlayZone & Grille
Tampa, United States
05.2020 - 05.2021
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.
- Partnered with coworkers to keep attraction neat and clean, following company policy and safety guidelines.
- Enforced company policies while maintaining cheerful, a supportive approach to guests.
- Operated rides to delight guests and contribute to a wonderful park experience.
- Greeted guests and answered general questions about the arcade and attractions.
Education
High School Diploma -
Alonso High School
Tampa, FL05-2021
Skills
- Item Replenishment
- Customer Transaction
Product Sales and Promotion
- POS Inventory System Operation
- Customer Service
- Fast-Paced Environment
- Multitasking
- Financial options
- Credit processing
- Membership upgrades
- Product guidance
- Product sales
- Cash handling
- Sales strategies
- Professional demeanor
- Product recommendations
- Excellent communication skills
- Upselling
- Multi-tasking strength
- Outgoing personality
- Product knowledge
- Fraud detection
- Cleanliness
Languages
Spanish
Limited
Timeline
Sales Associate
Bestbuy Retail Store
05.2021 - 06.2026
Stocker and Replenishment
Michaels Arts And Crafts
01.2021 - 05.2022
Attractions Host
PK's PlayZone & Grille
05.2020 - 05.2021
High School Diploma -
Alonso High School