Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
CustomerServiceRepresentative
Esmeralda Centeno Cortes

Esmeralda Centeno Cortes

Hallandale Beach,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Unit Supply Specialist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
4
4

Certifications

1
1

Certified Unit Armorer/ Weaponry

Work History

Unit Supply Specialist (92Y)

Commander Of U.S. Army
06.2023 - Current
  • Completed regular inventory counts of equipment on book for unit.
  • Oversaw supply requests, accountability, and receipts.
  • Maintained records of supply transactions for accuracy and tracking.
  • Prepared unit and organizational supply documentation.
  • Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
  • Maintained automated system for tracking group supplies and equipment.
  • Used comprehensive inventory management system to reduce overages and shortages.
  • Tracked unit supply budget and reported discrepancies to promote adherence.
  • Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Assistant Preschool Teacher

Bee Creative Academy
02.2022 - 09.2022
  • Taught children with creative approaches, methods, and techniques.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Encouraged children to interact with each other and participate in group activities.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assisted teacher with developing creative program suitable for preschool children.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Supervised children during in-classroom activities and on playground.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Organized snack time and nap hours.

Cashier/Sales Representative

Laundry Mat Coin/Care
01.2019 - 02.2021
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Identified and resolved discrepancies and errors in customer accounts.

Server/Hostess

IHOP
06.2023 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Took order by phone, answered customers questions and informed of accurate wait times.
  • Responded to Customers awaiting a seating and showed the menu options and recommendations.

Actress

Haunted Trails
09.2020 - 10.2022
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
  • Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
  • Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
  • Learned scripts to understand characters' relationships and develop role interpretations.
  • Wrote original or adapted material of various styles for performances.
  • Worked collaboratively with other actors to perform scenes and convey stories.
  • Researched roles by reading material or shadowing people similar to portrayed character.
  • Managed time to arrive on set when required to not delay rehearsals and shows.

Education

Unit Supply Specialist Diploma - Supply Specialist

Army Quartermaster Center And School
Fort Lee, VA
06.2023

Certification - Unit Armorer

Army Quartermaster Center And School
Fort Lee, VA
06.2023

U.S. Army MWR Program Certificate - Personal Finance Management

Army Quartermaster Center And School
Fort Lee, VA
04.2023

Certificate - Preparatory Course (math, Science, Reading, Etc..)

United States Army Training Center
Fort Jackson, South Carolina
01.2023

Certification Completion - Basic Training

United States Army Infantry Training Center
Fort Jackson, South Carolina
01.2023

High School Diploma -

Nova High Shool
Davie, FL
07.2021

Skills

  • Excellent Communication
  • Microsoft & Word Documents Software Proficiency
  • Equipment Management
  • Multitasking Abilities
  • Attention to Detail
  • Self-Motivated
  • First Aid/CPR
  • Dependable and Responsible
  • Critical Thinking
  • Flexible and Adaptable
  • Data Evaluation
  • Money Handling Abilities
  • File Documents
  • Quality Production
  • Shipping Method Optimization
  • Advanced Excel Spreadsheet Functions

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Was A leader in a full group of students to show my peers how to work the software and get to where its most viable.
  • Excel in weaponry, security, improvement, and multitasking.
  • Can research up to 12 things at a time, and handle documented tasks or papers.

Certification

  • Unit Armorer Training (80 hours) - Department of the Army, Fort Gregg Adams, Virginia - 26 May 2023 - 8 June 2023
  • Personal Finance Management(8 hours) - Team CRG, United State Army Training, Doctrine Command, and MWR program, Fort Gregg Adams - 22 April 2023
  • Certificate Of Affiliation - The United States Army Quartermaster Corps - 8th June 2023
  • Future Soldier Preparatory Course - United States Army Training Center Fort Jackson, SC - 26 January 2023

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Affiliations

- 6 years will be currently serving my government and state as a United States Army Unit Supply Specialist.

- Certified in the U.S. Army as a Unit Armorer.

- Experience in working with people, communication, multitasking, and taking detailed/reliable notes or documents down, in the civilian world and in the Army.

Timeline

Unit Supply Specialist (92Y)

Commander Of U.S. Army
06.2023 - Current

Server/Hostess

IHOP
06.2023 - 09.2023

Assistant Preschool Teacher

Bee Creative Academy
02.2022 - 09.2022

Actress

Haunted Trails
09.2020 - 10.2022

Cashier/Sales Representative

Laundry Mat Coin/Care
01.2019 - 02.2021

Unit Supply Specialist Diploma - Supply Specialist

Army Quartermaster Center And School

Certification - Unit Armorer

Army Quartermaster Center And School

U.S. Army MWR Program Certificate - Personal Finance Management

Army Quartermaster Center And School

Certificate - Preparatory Course (math, Science, Reading, Etc..)

United States Army Training Center

Certification Completion - Basic Training

United States Army Infantry Training Center

High School Diploma -

Nova High Shool
Esmeralda Centeno Cortes